"Tutoring Program Coordinator (Student Support Coordinator I)"

Tutoring Program Coordinator (Student Support Coordinator I)

Company: The University of Arizona

Job Location: Tucson, 85724

Category: Tutors and Learning Resources

Type: Full-Time

Posting Number: req25338

Department: Think Tank

Location: Tucson Campus

Address: Tucson, AZ USA

Position Highlights

The Tutoring Program Coordinator contributes to a team of professional staff and graduate assistants. This position will share the responsibility of supervising 70-90 student tutors who provide academic support to thousands of university students. This position assists with the daily operations of a variety of tutoring programs, including drop-in services, private appointments, course embedded tutoring, and customized tutoring models. The Tutoring Program Coordinator contributes to all facets of the team's efforts in the recruitment, hiring, training, scheduling, mentoring, and supervision of tutors.

The University or Arizona has established a Flexible Work Initiative to further explore options that support our employees while allowing them to successfully carry out day-to-day operations. This position is eligible for flexible scheduling. Flexible Work Arrangements will be evaluated every six months, or as needed to assess department workforce needs.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Assist in the leadership and coordination of all tutoring services to ensure effective, positive, and engaging student academic support.
• Contribute to the recruitment, hiring, training, supervision, and evaluation of a team of student peer tutors and tutor leads.
• Support the Tutoring Manager in recruiting, hiring, and training Graduate Assistants, and work collaboratively with them to address operational challenges and support program enhancements.
• Maintain student worker information and scheduling databases in alignment with budgetary parameters.
• Assist in approving payroll and resolving related discrepancies.
• Provide problem-solving assistance by working with the Tutoring Manager to interpret departmental policies, identify areas for enhancement, and recommend improvements.
• Offer direct tutoring support in THINK TANK spaces within the coordinator's academic expertise area when needed.
• Ensure student worker compliance with College Reading and Learning Association (CRLA) International Tutor Training Program Certification (ITTPC) requirements and other mandated departmental training.
• Partner with program leadership to design and implement assessment strategies for evaluating learning outcomes, service quality, and emerging student learning trends.
• Collaborate with key campus partners when possible-including the SALT Center and CATS Academics-to coordinate academic support programs and expand access to tutoring services.
• Assist with providing oversight of daily operations of Online tutoring and facilitate specialized training for virtual learning environments.

Knowledge, Skills & Abilities:

Knowledge of tutoring principles, effective learning practices, and program administration.
Knowledge of FERPA regulations and ethical best practices for working with student employees.
Knowledge of CRLA International Tutor Training Program Certification (ITTPC) standards.
Knowledge of University of Arizona student employment procedures and policies.
Exceptional communication, interpersonal, and customer service skills, including strong presentation, public speaking, and writing abilities.
Ability to work effectively with campus community.
Strong organizational skills, attention to detail, and a demonstrated openness to innovation and continuous improvement.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through experience.
• 1 year of relevant work experience.

Preferred Qualifications

• Coursework in Education, Math Education, Science Education, or a related field.
• One year of experience in student success, learning center, or equivalent academic support environments.
• Experience supporting students in STEM disciplines.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $22.77 - $28.46

Compensation Type: hourly rate

Grade: 6

Career Stream and Level: PC1

Job Family: Student Support

Job Function: Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates: Sarah Boatright | sboatright@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter