"Undergraduate Admissions Coordinator"

Job Description

Undergraduate Admissions Coordinator

Wright State University

EEO Statement: Wright State University is an equal opportunity employer.

Faculty Rank or Job Title: Undergraduate Admissions Coordinator

Job Category: Administrative (exempt/non-exempt)

Department: Undergraduate Admissions

EEO number: 25H114

Position FTE: 100%

Minimum Annual or Hourly Rate: $17.10

Salary Band: UC HR4

Job Summary/Basic Function
The admissions coordinator will support all areas of undergraduate admissions working with the recruitment, operations and communication teams. With a focus area of support for a high volume of large group visits from schools and community-based organizations, this position will support recruitment and relationship building. Additionally, this position will provide support to the undergraduate admissions team with a focus on records and report maintenance, coordinating schedules and daily office activities.

Minimum Qualifications

• Bachelor's degree (conferred by date of hire).
• 1 year of experience in Marketing/Sales/Admissions/Education/Customer Service.
• Experience working with diverse populations, strong interpersonal, public speaking and organizational skills.
• Strong computer skills.
• Reliable transportation is required due to travel. Driver's License required. Must meet University requirements to drive a university vehicle.

Preferred Qualifications

• 3-5 years experience in Admissions.
• Work experience at a college or university.
• Experience using Customer Relationship Management (CRM).

Essential Functions and percent of time

Group Visit Coordination (40%)

• Schedule group visits for school groups, college requests, weekend visits, specialty requests, community-based organizations
• Create activities for special tour itineraries (elementary/middle school, non-traditional students, collaborate with colleges/departments)
• Maintain special tour presentation
• Manage day-of responsibilities for special tours (greet, escort, present, etc.)
• Maintain group visit calendar, both CRM and website
• Work with on campus teams, like catering and student union event services team, to provide a robust visit experience
• Ensure visitor information is loaded in CRM for recruitment initiatives
• Provide monthly report on group visits

Daily Office Management and Support (20%)

• Maintain and manage Undergraduate Recruitment calendar including timely registration for college fairs, and off campus events.
• Manage inventory and distribution of items for Undergraduate Admissions and Enrollment Management including publications, swag, and uniforms. Maintains supplies, equipment, and travel materials.
• Maintain records for rental car usage, track approved users and schedule car usage and service.
• Coordinate routine requests for information and event donations.
• Support Associate Vice President, Enrollment Management and Undergraduate Admissions in maintaining excellent operations that focus on the student experience and supporting staff.
• Provide support to Director of Enrollment Communications, Director of Enrollment Operations, and Senior Director of Recruitment for daily office management.
• Maintain an overview of income and expenditures; confer with Associate Vice President, Enrollment Management and Undergraduate Admissions on discrepancies. Acts as a department liaison with other departments and with outside agencies.
• Compile information and assist in preparation of reports to support recruitment, communications and operations teams.
• Manage the tracking and timely processing of vendor payments and maintain positive relationships with all vendors. Ensure accuracy of vendor payments and address discrepancies through audits and compliance reports.
• Coordinate the PO process for vendor agreements
• Ensures office coverage and coordinates calendars

Communications and Operations (20%)

• Assist Enrollment Communications team in research and content development for recruitment related outreach
• Assist Enrollment Operations team with application and transcript processing at peak times
• Data entry in CRM

Customer Service (15%)

• Prioritize the student experience and provides exceptional customer service.
• Communicate directly with students and families as they navigate all parts of the admissions process. Calls, texts, and emails directly throughout the process. Works closely with school counselors providing update-to-date information on Wright State and the students they are working with.
• Assist with daily correspondence including answering incoming phone calls and emails to general office connection points to maintain positive relationships.
• Assist with staffing the welcome desk to greet guests
• Assist in general recruitment activities including high school visits, college fairs, and presentations

Other duties (5%)

• Serve as an active member of Admissions through membership on committees.
• Assist with on and off campus events and programs.
• Occasional travel and work nights and/or weekends.
• Complete special projects and duties as assigned.
• Undertake other duties as assigned to assist in maintaining operations for undergraduate admissions and enrollment management.

Working Conditions
Climate controlled office environment with high volume of customer service traffic. Requires extensive evening and weekend hours. Reliable transportation is required due to travel. Driver’s License required. Must meet University requirements to drive a university vehicle. To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University before making an employment offer conduct various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources. Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.

Special Instructions to Applicants

First Consideration Date: 02/17/2025

Closing Date:

Open Until Filled: Yes

To apply, please visit: https://jobs.wright.edu/postings/21174