About Fitchburg State University:
Fitchburg State University, located in Fitchburg, Massachusetts, is
a public institution dedicated to integrating high-quality
professional programs with strong liberal arts and sciences
studies. Founded in 1894, the university now has more than 30
undergraduate programs and 22 master's degree programs, and 6,000
full and part-time students. We invite you to learn more about us
and how we can help you achieve your educational goals.
Institutional Diversity and Social Justice
Fitchburg State University embraces a commitment to diversity,
inclusion, belonging and social justice. We encourage individuals
from historically underrepresented groups to apply and also those
who can contribute to diversity, inclusion and equal opportunity in
higher education through their teaching, research and
mentorship.
Job Description:
The Office of Residence Life is seeking a student for employment.
This position is funded by the university. All undergraduate
students looking for employment are welcome to apply.
Please see below the specific duties and responsibilities for the
position.
SUMMARY
The Community Desk Assistants (CDA) are an integral part of the
Department of Residence Life. Job responsibilities are performed in
the areas of information and emergency support and safety
management. Consistent policy enforcement and communication is the
key to providing information and safety to residential students and
their guests. The CDA works collaboratively with all members of the
Department of Residence Life as well as indicated campus partners.
Shifts occur 24 hours a day, 7 days a week.
SUPERVISION
The Community Desk Assistants report to a Department of Residence
Life staff member.
POSITION RESPONSIBILITIES
- Operates via the front desk of residence halls as an initial
point of contact and resource, primarily conducting lock-out
procedures for students.
Maintain confidentiality with information provided.
Verify identities of persons entering the residence hall.
Understand, be able to articulate, and uphold university and
Department of Housing and Residential Services policies and
procedures.
Address policy violations and be able to write necessary
reports using the Maxient system.
Ensure that students sign in any guests when entering the
building.
Support RA staff during fire alarm activations.
Communicate with Residence Life on call staff to report any
concerns, issues, or incidents.
Have an active role in student maintenance concerns in the
buildings. Instruct residents on how to use the Asset Essentials
system. CDAs will be expected to input work orders brought to their
attention.
Maintain a positive and professional demeanor at all times
while working.
Maintain an organized and efficient working area at all
times.
Attend all training and meetings. There will be mandatory
training at the start of each semester. It can be expected that
there will be a CDA specific training along with a training for all
student staff within the department.
Other duties as assigned.
Requirements:
- Must be able to work well both in a team setting and
independently.
- Schedule availability must be flexible.
- CDA shifts will be built based off of your class schedule as it
appears in Web4 - time at the start of the semester will allow for
permanent swaps/shift pick up to fill the schedule
- Ability to multi-task while providing excellent customer
service to internal and external constituents.
- Excellent verbal and written communication skills.
- Full time undergraduate student at Fitchburg State University
(enrolled in 12+ credits each semester for undergraduates or 9
credit hours per semester for graduates).
- GPA of 2.0 most recently completed semester and
cumulatively.
- Be in good conduct standing with the university (no active
sanctions). Applicants should be prepared to expound on past
conduct history if requested.
- Prior experience living on campus is not required for
eligibility.
Additional Information:
Shift Information:
This is part-time, non-benefited student only posting.
Shift will vary based on student schedules and the pay is $15 per
hour.
Fitchburg State University is an equal opportunity employer.
Application Instructions:
Interested candidates should submit a cover letter, resume and be
prepared to enter name/contact information for three professional
references.
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