Position Description
Manages a unit within a department. Plans, organizes and develops goals and procedures for the unit. Represents the unit to administrators, outside agencies and others on relevant matters. Supervises subordinate staff.
About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students. Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.
Major/Essential Functions
- Serve as a member of the department's leadership team, helping establish strategic priorities and organizational goals. Provide leadership, coaching, and performance management for supervisors and staff.
- Foster a culture of accountability, customer service, innovation, and continuous improvement. Help lead organizational change initiatives and strategic projects.
- Provide operational management for the Operations Service Center, which includes the Parking Business and Permit Operations, University ID Card Office, and the Operations Service Call Center units, and includes 13 full-time employees and varying number of student employees.
- Hire, mentor, and evaluate staff. Develop succession planning initiatives. Promote employee engagement and professional development. Ensure compliance with university human resources policies.
- Establish, write, and update financial controls and internal audit practices. Present financial reports to executive leadership.
- Responsible for oversight of office financial processes including but not limited to, student permit uploads to student business services, employee payroll deductions, daily closeout & administrative review, reconciling webapi charges with transactions posted in Flex, posting billing for Events & Departmental charges, reconciling bank deposits from pay machine charges with vendor payment reports, post coins collected from pay machines, process ACH refunds.
- Resolve complex customer and stakeholder concerns. Improve service delivery through technology and process improvements. Knowledgeable of the Texas Tech campus and the parking rules and regulations.
Required Qualifications
Bachelor's degree plus three years supervisory experience; OR a combination of education and/or supervisory experience to equal seven years.
Pay Range
$65,200 - $84,800 - $104,300
To apply, visit workattexastech.com