"University Adult Programs Coordinator, Reconnect and NYSOP"

The Office of Enrollment Management at The City University of New York (CUNY) develops enrollment and retention strategies, fosters strong partnerships, and uses data to inform student success and equity initiatives—advancing the University’s mission. Comprised of K-16 Initiatives, Offices of Admission Services, Office of Student Financial Assistance, and Office of the University Registrar, the division supports the full student lifecycle, from outreach and application to enrollment, persistence, and completion.

CUNY is seeking a University Adult Programs Coordinator to support the effective implementation and daily operations of adult programs such as CUNY Reconnect and New York State Opportunity Promise (NYSOP) initiative—designed to expand access to degree programs for adult learners aged 25-55, with some college experience but no degree.

Reporting to the University Director of Strategic Adult Programs or their designee, and working under the leadership of the Vice Chancellor for Enrollment Management, the adult programs such as Reconnect and NYSOP Coordinator will provide critical operational and administrative support to help realize the goals of this statewide effort. As a key contributor to Enrollment Management’s strategic enrollment and adult learner initiatives, the Coordinator plays an essential role in ensuring programs are responsive, effective, and accessible to adult students.

In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:

• Provide Coordinated Administrative Support: Assist with day-to-day operations by supporting internal and external communications, scheduling meetings, tracking work plans, and maintaining clear documentation of staff assignments and program activities.
• Support Outreach and Engagement Activities: Help coordinate logistics for adult programs such as Reconnect and NYSOP-related events, campaigns, and community outreach efforts—including updates and informational materials that connect with returning adult learners.
• Assist with Data Collection and Preparation: Compile program-related data from the CUNY campuses and assist with the preparation of routine reports and working with the Office of Applied Research, Evaluation and Data Analytics.
• Maintain Records and Communication Tools: Keep accurate and up-to-date records, contact lists, filing systems, and shared calendars. Support updates to departmental websites and internal archives to ensure access to relevant and timely information.
• Conduct Basic Research and System Queries: Perform internet and database research and run standard queries from institutional systems to support program planning and student communications.
• Support Budget and Purchasing Activities: Assist with basic budget tracking, invoice processing, and coordination of fiscal documentation in line with university procedures.
• Document and Follow Up on Key Activities: Take meeting minutes, track action items, and assist with communications and follow-up to ensure consistent execution of program tasks.
• Respond to Stakeholder Inquiries: Answer routine inquiries and provide guidance and materials to University staff, partner agencies, and prospective students—demonstrating a student-centered and equity-focused approach to service.
• Contribute to a Collaborative Team Environment: Work collaboratively with colleagues across Enrollment Management, Academic Affairs, and CUNY campus partners to support the successful implementation of adult programs such as CUNY Reconnect and NYSOP and related initiatives.
• Other duties as assigned.

NOTES: Until further notice, this position is eligible for a hybrid work schedule. This position is contingent on funding to be renewed on an annual basis, with current funding due to end 6/30/26.

QUALIFICATIONS: MINIMUM: Bachelor’s degree required. PREFERRED: Experience supporting large-scale educational programs or initiatives, particularly those focused on adult learners, reengagement, or nontraditional student populations. Strong organizational, analytical, and problem-solving skills, including the ability to assess processes, recommend improvements, and support implementation. Demonstrated ability to manage multiple priorities and deadlines in a dynamic, fast-paced environment, with a proactive and detail-oriented approach. Excellent written and verbal communication skills, with the ability to create clear documentation and communicate effectively with a wide range of stakeholders, including staff, faculty, prospective students, and partner agencies. Proficiency with project coordination tools and administrative systems; familiarity with platforms such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, and Teams strongly preferred. Experience working with student information systems (e.g., CUNYfirst) and the ability to learn and navigate new technology platforms and databases (e.g., Slate, DegreeWorks, Tableau). Demonstrated commitment to equity, student success, and providing supportive, student-centered services. Prior experience in higher education, public service, or related fields is a plus.

CUNY TITLE OVERVIEW: Provides basic operational and analytical support related to a College's specialized academic program. Supports the directors and managers with orientation preparation, student advisement regarding program requirements, and providing basic information about financial aid and registration. Manages office records including faculty files; prepares reports and surveys; collects and maintains statistical data on program activities. Serves as liaison to various College offices to provide service delivery and appropriate referrals to students. Collects and reviews syllabi to ensure compliance with standards. Serves as resource person for students and faculty regarding program policies and procedures. May supervise office operations and/or monitor department budget. Performs related duties as assigned. Job Title Name: Academic Program Coordinator. CUNY TITLE: Assistant to HEO. FLSA: Non-exempt.

COMPENSATION AND BENEFITS: The salary amount is $61,020, commensurate with credentials, education, and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.