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Department: 250101 - Libraries
Location: Raleigh, NC
Essential Job Duties:
This position is part of the Learning Spaces and Services department within the Student Success Division and has three primary areas of responsibility: supporting students and faculty through library instructional services, assisting patrons in person at the Ask Us desk and online, and helping foster student belonging through outreach work.
Teaching & Learning
The University Library Specialist (ULS) is a core member of the Undergraduate Teaching, Learning, and Outreach team, which supports early-career undergraduate students through in-person and online instruction. The team introduces students to fundamental concepts in information literacy (e.g., recognizing academic information and finding and evaluating sources) and to the Libraries spaces, services, and resources critical to their academic success.
In this role, the ULS delivers in-person instruction and works closely with the Librarian for Undergraduate Teaching & Learning, who manages our in-person information literacy curriculum. This position serves a program coordinator role, communicating with faculty, staff, and constituents; scheduling over 200 library instruction sessions per year; and managing instructional spaces. In addition to teaching, the incumbent collaborates with colleagues in the maintenance and organization of instructional content, spaces, and materials. The ULS analyzes instructional trends and makes recommendations about program content and resource allocation. The ULS works closely with Libraries colleagues on working groups that advance teaching and learning in the Libraries.
Technologies and fluencies used in the position may include but are not limited to: Google Suite, or Microsoft Office with specific fluency in Sheets/Excel and Slides/Powerpoint, Canvas, Canva, Web Content Accessibility Guidelines (WCAG), Drupal, and the Adobe Suite.
Outreach
As a member of the Undergraduate Teaching, Learning, and Outreach team, this position represents the Libraries at occasional outreach events. These events provide an opportunity to introduce prospective and newly enrolled students to campus, ensuring they feel welcomed and supported in the Libraries. The position engages with students, helping them connect with key library resources that will be essential to their academic success.
Public Service
The position also serves as an Ask Us Service Manager, the staff member responsible for public service operations during assigned shifts at one of the Libraries' primary Ask Us service points, including supervising student employees, making operational decisions, and providing virtual reference services. Additionally, the position collaborates with colleagues across the Student Success division to maintain consistently high-quality customer service. Observations from these interactions-particularly regarding areas where students struggle-help to inform ongoing curriculum development to better support undergraduate learning.
This position is based in North Carolina. This position is eligible for flexible hours and a hybrid work environment, based on departmental and operational needs. This position will have occasional responsibilities to cover Libraries events after normal business hours and on weekends.
Other Work/Responsibilities:
Other duties as assigned
Minimum Experience/Education:
Bachelor's degree and one year of experience in a library or in archives or records management; or High School diploma or equivalency and five years of experience in a library or in archives or records management; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Required Qualifications:
- Evidence of effective organizational and communication skills, attention to detail, and experience using workplace productivity tools to create and maintain instructional content and schedules
- Familiarity with pedagogical or training practices
- Ability to foster an environment of belonging and well-being in a classroom setting, at a service point, and in a collaborative work environment
- Ability to gather, organize, and manage information or data effectively for assessment, analysis, and other purposes-ensuring accuracy, accessibility, and meaningful use
- Familiarity with information literacy concepts and/or demonstrated understanding of common research challenges for undergraduate students
Preferred Qualifications:
- Evidence of effective organizational and communication skills, attention to detail, and experience using workplace productivity tools to create and maintain instructional content and schedules
- Familiarity with pedagogical or training practices
- Ability to foster an environment of belonging and well-being in a classroom setting, at a service point, and in a collaborative work environment
- Ability to gather, organize, and manage information or data effectively for assessment, analysis, and other purposes-ensuring accuracy, accessibility, and meaningful use
- Familiarity with information literacy concepts and/or demonstrated understanding of common research challenges for undergraduate students
Required license or certification:
N/A
Position Number: 00040066
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact [contact details available in the full listing] to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at [contact details available in the full listing] or [contact details available in the full listing].
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
