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Department: 250101 - Libraries
Location: Raleigh, NC
Essential Job Duties:
The University Library Technician applies technical, metadata, and data skills to support the increasingly complex responsibilities of monographic acquisitions and management for the Monographs Unit as well as the Acquisitions & Discovery department and the Libraries as a whole. This position assists with the acquisition, receipt, bibliographic control, and delivery of materials in all formats to facilitate use of, and access to, the Libraries' collections.
This position creates and maintains bibliographic, item, financial (purchase order, invoice, Pcard receipts), technical, and online data in the library's integrated library system (ILS), university financial system, electronic resource management system (ERM), and related knowledge bases and vendor systems. This position handles complex ordering and receiving tasks and provides support for other Unit staff in these areas. They perform copy, complex copy and original cataloging for monographic resources in all formats and languages. They participate in complex electronic resource package work for the Libraries, including title list reconciliation processes, data quality control, cleaning and standardization, vendor and agent communication, knowledge base work, ERM data entry, and ILS work. The position participates in receiving and resolving cataloging concerns and questions across the Libraries, as well as electronic resource access troubleshooting and problem resolution utilizing a ticketing system and communicating with stakeholders. This position participates in creating, editing, updating and maintaining workflow documentation.
This position provides daily monitoring and troubleshooting of all monographic ordering streams. They manage both manual and automated vendor invoice and order record loads, troubleshoots file load errors, and performs invoice and vendor account reconciliation. They participate in short and long term projects undertaken by the Monographs Unit and the Department, and they serve on cross-departmental teams. The position may also collaborate with the Monographs Unit head to develop acquisitions workflows and/or cataloging guidelines workflows for new formats, and may also assist with the training of new staff.
Minimum Experience/Education:
High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.
Required Qualifications:
- Experience with academic-library acquisitions or cataloging practices
- Demonstrated ability to learn new tools, techniques, and skills in order to locate, analyze, and interpret data in complex online systems
- Ability to foster an environment of belonging and well-being
- Ability to work creatively and collaboratively in a team environment and establish and maintain good working relationships across the library, the university, and with vendors and other stakeholders
- Excellent organizational and time-management abilities, with strong attention to detail and the capacity to prioritize, problem-solve, and exercise sound judgment in a high-volume, fast-paced environment
Preferred Qualifications:
- Experience with academic-library acquisitions or cataloging practices
- Demonstrated ability to learn new tools, techniques, and skills in order to locate, analyze, and interpret data in complex online systems
- Ability to foster an environment of belonging and well-being
- Ability to work creatively and collaboratively in a team environment and establish and maintain good working relationships across the library, the university, and with vendors and other stakeholders
- Excellent organizational and time-management abilities, with strong attention to detail and the capacity to prioritize, problem-solve, and exercise sound judgment in a high-volume, fast-paced environment
Required license or certification:
N/A
Position Number: 00040107
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
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