ASSISTANT DIRECTOR STUDENT SERVICE CENTERS (UTRGV Employees Only)
Posting Number: SRGV9206
Number of Vacancies: 1
Location: Edinburg, Texas
Department: Student Service Centers
FLSA: Exempt
Scope of Job:
Provide daily direction and oversight for assigned area. Responsible for the daily customer service operations and customer service issues to ensure the highest level of student service combined with strict federal, state and institutional compliance in the area of enrollment services.
Description of Duties:
- Supervises and assigns duties for staff within Student Services Center, document imaging staff and/or Call Center staff. Coordinates coverage of all assigned areas and monitors work schedules and student demands.
- Coordinates with the training area to assess development needs and conduct training for Front Counter or Call Center Staff.
- Solves complex customer inquiries and deals with challenging front counter issues.
- Communicates information and deadlines with staff to ensure a cohesive message.
- Provides escalation and overload support to the Front Counter or Call Center staff when necessary.
- Advises students regarding enrollment services including but not limited to their financial aid options and responsibilities within the programs available in the Financial Aid Office and other related offices.
- Maintains and communicates knowledge of regulations, eligibility, and documentation requirements concerning enrollment services transactions.
- Responds to customer inquiries regarding Student Enrollment forms, records, policies, and procedures.
- Ensures and provides excellent customer service.
- Maintains a high degree of confidentiality on all sensitive information to which this position is privy.
- Reviews and analyzes Student Enrollment documentation for completeness and accuracy.
- Coordinates and conducts evaluations or analysis of a wide variety of Student Enrollment related student record matters and recommends possible solutions.
- Maintains general knowledge of multiple Student Enrollment programs.
- Prepares operational reports to ensure operational efficiency and document quality of services.
- Maintains a professional working environment that is safe and secure.
- Performs other duties as assigned.
Supervision Received:
General supervision from assigned supervisor.
Supervision Given:
Direct supervision of assigned staff.
Required Education:
Bachelor's degree from an accredited university
Preferred Education:
N/A
Licenses/Certifications:
N/A
Required Experience:
Four (4) years of experience within Enrollment Services, i.e. Financial Aid, Registrar, Admissions, Recruiting, or other related field.
Preferred Experience:
Supervisory experience.
Equipment:
Use of standard office equipment.
Working Conditions:
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.
As part of their essential duties, employees in these roles are expected to maintain a consistent, in-person presence on campus at their assigned locations. Limited exceptions may apply for positions that are approved as hybrid or fully remote in accordance with UTRGV policies.
Other:
Must have strong organizational skills and the ability to work effectively with diverse constituencies, including students, parents, faculty and staff along with the flexibility to handle a variety of duties and projects throughout the year. Ability to communicate effectively and possess superior interpersonal skills as well as strong customer service orientation and ability to impart those skills to members of the staff. May require flexibility to work evenings and /or weekends. The guiding principles of the University of Texas Rio Grande Valley place the highest priority on student success. As such, the Office of Student Enrollment is organized to be student-centered and keenly focused on student success. The Student Services Center will work closely with other Enrollment Services functional areas to meet student needs.
Physical Capabilities:
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 10/23/2026
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:
EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants:
Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
Gender
*Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.
Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of Human Resources.
To apply, visit https://careers.utrgv.edu/postings/52981 je-4772a98474134f51825286cebfd56d88
