"University Program Specialist"

University Program Specialist

Company: Fayetteville State University

Job Location: Fayetteville, 28301

Category: Financial Aid

Type: Full-Time

Position Number: 004449

Time Limited Position: No

Number of Vacancies: 1

Department: Financial Aid

Posting Number: 0402540

Primary Purpose of the Organization

The Office of Scholarships & Financial Aid is charged with maintaining the university standard for providing outstanding student financial aid service and choice, which without financial assistance, would not be able to attend an institution of higher learning. The Office of Scholarships & Financial Aid strives to maximize available funds and exercise good stewardship per the United States Department of Education. The continuous goals are to assist in the recruitment and retention of students, improve service to students, and support long-range enrollment and campus planning goals.

Primary Purpose of the Position

This role is crucial in supporting our mission by advising students on financial aid options, implementing and maintaining policies and procedures, and engaging in outreach activities to ensure students are aware of available resources. The University Program Specialist is expected to possess high-level competencies, a thorough understanding of all Federal Title IV, state, and institutional aid programs, and student aid eligibility and compliance.

This role involves completing federal verification, determining student aid eligibility, and packaging students with federal, state, institutional, and private financial aid in accordance with federal and state regulations and institutional policies. Additionally, the specialist processes appeals using professional judgment and manages one or more financial aid programs, which include developing and maintaining policies and procedures, handling reporting and compliance, ensuring fiduciary controls, conducting regular reconciliation, and managing student information and communications associated with these programs.

Minimum Education and Experience Requirements

Bachelor's degree and one year of experience OR equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Knowledge skills and abilities

• Knowledge of internal policy and procedures.
• Current knowledge of financial aid programs and regulations is required.
• Regulatory analysis and interpretation experience preferred.
• Experience with data processing and automated records maintenance systems preferred.
• Be self-motivated and able to work independently, with minimal supervision.
• Ability to remain flexible in a fast-paced work environment.
• Ability to identify and solve problems.
• Excellent customer service skills.
• Detail-oriented, organized, and strong time management skills.

Preferred Qualifications

None.