USAIS – Upgrade Pathway Coordinator

Join the University of Southampton Auditory Implant Service (USAIS) as a Referrals Coordinator and make a meaningful impact on the lives of cochlear implant and auditory implant patients. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting-edge technology and holistic care.

About the role:

Location: University of Southampton Highfield Campus, Building 19
Working hours: Monday to Friday 9am-5pm

Job Purpose:

To work with the Clinic Operational and Assistant Manager, Team Leaders and clinical staff, to ensure effective management of the University of Southampton Auditory Implant Service (USAIS) patients through the Cochlear Implant (CI) and Bone Conduction Hearing Implant (BCHI) Referral and Assessment pathway

What you will do:

Act as a centralised point of contact for patients; triage, coordinate, and provide accurate and timely processing of patient and clinical correspondence
Manage complex appointment scheduling, maintain accurate patient records and monitor Referral to Treatment (RTT) times through the patient assessment pathway
Liaise with local Allied Health Professionals, ENT services, hospital staff and clinical radiology staff regarding patient referrals, appointments, admissions, assessments, scans and image reports

What you will bring:

Relevant work experience within an administrative or customer support role, preferably in a healthcare setting or clinical environment – including experience using a Patient Administration System (PAS) or equivalent
Strong communication skills are essential, with a proven ability to prioritise and manage a busy workload
Excellent attention to detail, record keeping skills and maintenance of confidentiality for all data and patient information.
Strong teamwork skills and the ability to build positive working relationships
Ability to thrive and support colleagues in a busy and interactive environment in a dedicated team

Special requirements:

The maintenance of confidentiality in information and data management is mandatory, as is the ability to cross-check data from multiple sources, with excellent attention to detail and accuracy
A DBS check at Standard level is required for this role; this will be carried out by the University

Working at UoS:

We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
Enjoy a generous holiday allowance and additional University closure days
We support flexible working arrangements
For more information about USAIS, visit our website

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USAIS – Upgrade Pathway Coordinator

University of Southampton

University Rd, Southampton SO17 1BJ, UK