About Occidental College

Founded in 1887, Occidental is a nationally recognized, private college of the liberal arts and sciences, dedicated to providing a gifted and diverse group of students with a total educational experience of the highest quality -- one that prepares them for leadership in an increasingly complex, interdependent and pluralistic world.

What makes Occidental special? An intellectually rigorous academic environment. Small classroom settings where students collaborate with professors and their peers while pursuing or discovering their passion. A beautiful residential campus that offers students hands-on engagement with the cultural and intellectual resources of Los Angeles. A community open to stimulating conversation and divergent points of view. Some 2,100 students from 46 states and 28 countries choose from 41 majors and minors and participate in one the country’s top undergraduate research programs. Oxy students routinely win top awards and fellowships; its first Rhodes Scholar was named in 1907. Dedicated to excellence and equity, Occidental also is one of the country’s most economically diverse campuses, according to the New York Times. Some 71 percent of Oxy students receive some form of financial aid; 20 percent are Pell Grant recipients; and 19 percent are the first in their family to attend college

Title: User Services Specialist

Department: Library Materials

Duration: Indefinite

Employment Status: Non-Exempt, Full Time, 40 hours per week

Job Summary

Reporting to the Senior Director, Library Administration and User Services, the User Services Specialist delivers responsive, user-centered public service to students, faculty, staff, and visitors through the Library’s Information Desk and related User Services operations. The User Services Specialist provides day-to-day work direction and support for student assistants, with significant responsibility for scheduling, training, mentoring, and coordinating routine service work. The User Services Specialist supports established and emerging approaches to access services, including circulation and Information Desk services, wayfinding, tours and orientations, stacks maintenance, physical collections access and maintenance, technology lending, selected maker services, and creative technology support. The User Services Specialist contributes to effective operations in the Academic Commons by coordinating with Facilities Management on building issues and supporting programs, events, and activities that enhance learning, research, and community engagement. The User Services Specialist contributes to communications, assessment, documentation, and ongoing improvements to public-facing library services.

The User Services Specialist manages the “Second Shift” at the Information Desk during semesters, from 4:00 p.m.–12:30 a.m., Monday–Thursday, and 2:00 p.m.–10:30 p.m. on Fridays, and shares responsibilities for the Information Desk with the “First Shift” supervisor during intersessions.

This position is represented for purposes of collective bargaining by SEIU.

Job Duties

• 20% - Coordinates day-to-day Information Desk operations during assigned shifts, including regular opening and closing responsibilities, frontline public service, circulation support, basic troubleshooting, directional assistance, and referrals to other library staff when needed. - (Essential)

About Occidental College

Founded in 1887, Occidental is a nationally recognized, private college of the liberal arts and sciences, dedicated to providing a gifted and diverse group of students with a total educational experience of the highest quality -- one that prepares them for leadership in an increasingly complex, interdependent and pluralistic world.

What makes Occidental special? An intellectually rigorous academic environment. Small classroom settings where students collaborate with professors and their peers while pursuing or discovering their passion. A beautiful residential campus that offers students hands-on engagement with the cultural and intellectual resources of Los Angeles. A community open to stimulating conversation and divergent points of view. Some 2,100 students from 46 states and 28 countries choose from 41 majors and minors and participate in one the country’s top undergraduate research programs. Oxy students routinely win top awards and fellowships; its first Rhodes Scholar was named in 1907. Dedicated to excellence and equity, Occidental also is one of the country’s most economically diverse campuses, according to the New York Times. Some 71 percent of Oxy students receive some form of financial aid; 20 percent are Pell Grant recipients; and 19 percent are the first in their family to attend college

Title: User Services Specialist

Department: Library Materials

Duration: Indefinite

Employment Status: Non-Exempt, Full Time, 40 hours per week

Job Summary

Reporting to the Senior Director, Library Administration and User Services, the User Services Specialist delivers responsive, user-centered public service to students, faculty, staff, and visitors through the Library’s Information Desk and related User Services operations. The User Services Specialist provides day-to-day work direction and support for student assistants, with significant responsibility for scheduling, training, mentoring, and coordinating routine service work. The User Services Specialist supports established and emerging approaches to access services, including circulation and Information Desk services, wayfinding, tours and orientations, stacks maintenance, physical collections access and maintenance, technology lending, selected maker services, and creative technology support. The User Services Specialist contributes to effective operations in the Academic Commons by coordinating with Facilities Management on building issues and supporting programs, events, and activities that enhance learning, research, and community engagement. The User Services Specialist contributes to communications, assessment, documentation, and ongoing improvements to public-facing library services.

The User Services Specialist manages the “Second Shift” at the Information Desk during semesters, from 4:00 p.m.–12:30 a.m., Monday–Thursday, and 2:00 p.m.–10:30 p.m. on Fridays, and shares responsibilities for the Information Desk with the “First Shift” supervisor during intersessions.

This position is represented for purposes of collective bargaining by SEIU.

Job Duties

• 20% - Coordinates day-to-day Information Desk operations during assigned shifts, including regular opening and closing responsibilities, frontline public service, circulation support, basic troubleshooting, directional assistance, and referrals to other library staff when needed. - (Essential)