User Support Analyst
Position Purpose: To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available.
Consultant and Trouble-Shoot
- Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals.
- General knowledge of TCP/IP networking.
- Ability to configure TCP/IP settings.
Percentage Of Time: 60
Communication
- Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up.
- Ability to organize and set priorities.
- Ability to work independently and to maintain a smooth workflow despite frequent interruptions.
- Ability to lead workshops and meetings.
- Ability to teach groups how to use tools and to solve problems.
- Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments.
- Ability to interact professionally and calmly when working with frustrated end-users.
Percentage Of Time: 40
Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. Performs other duties as assigned.
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