User Support Analyst

Position Purpose: To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available.

Consultant and Trouble-Shoot

• Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals.
• General knowledge of TCP/IP networking.
• Ability to configure TCP/IP settings.

Percentage Of Time: 60

Communication

• Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up.
• Ability to organize and set priorities.
• Ability to work independently and to maintain a smooth workflow despite frequent interruptions.
• Ability to lead workshops and meetings.
• Ability to teach groups how to use tools and to solve problems.
• Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments.
• Ability to interact professionally and calmly when working with frustrated end-users.

Percentage Of Time: 40

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. Performs other duties as assigned.