User Support Analyst

Position Details

Position Title: User Support Analyst

Position Purpose: To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available.

Required Qualifications

• Bachelor's or equivalent combination of education and experience
• Four years of relevant experience in a personal computer environment

Key Accountabilities

Consultant and Trouble-Shooter (60%)

• Broad knowledge of personal computers (Windows and Apple), mainstream software, mobile devices, peripherals
• General knowledge of TCP/IP networking and ability to configure TCP/IP settings

Communication (40%)

• Excellent interpersonal and communication skills
• Ability to organize priorities, work independently, lead workshops, teach groups, and interact professionally with end-users