User Support Supervisor

Job Summary

This User Support Supervisor will work with a team to provide support for multiple departments within the School of Medicine and Public Health (SMPH) while also providing strong leadership and operational oversight. This role will be a mixture of high-level IT support, managerial duties, and some project work. The chosen candidate will work with departmental leadership and IIT leadership to ensure the needs of the individual departments are met and in line with the standardization efforts of IIT.

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Key Job Responsibilities

• Assists with technology budgets by working with departmental and IIT administration to determine the hardware needs for each fiscal year
• Evaluates existing strategy and makes recommendations to information technology leadership for program enhancement
• Develops, plans, and directs staff implementation of information technology
• Creates and monitors the budget and approves expenditures
• Identifies, proposes, and implements new or revised information technology operational policies and procedures
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• Serves as the subject matter expert to unit leadership regarding information technology operations and functions