Position Information
Position Title: Usher - Part Time Temp
Position Type: Temporary
Job Number: SA73424
Full or Part Time: part-time 0-19 hours weekly
Fair Labor Standard Act Classification: Non-Exempt
Anticipated Pay Range: $16.90
Position Summary Information
Job Description Summary: The Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager and/or Director of Patron Services. This is a part-time position working up to 19 hours per week. This is an entry level position with entry level pay. Evening and weekend availability required depending on event schedule. This is a continuous recruitment.
Responsibilities
- Reporting to the Front of House Manager and/or Patron Services Director based on show assignments, the Musco Center Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff.
- Usher assignments include ticket taking, greet guests, direct patrons to venue, seats or lobby facilities, door attendant, program distribution and securing the building at the end of performance.
- Additional responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms.
- Ushers are expected to be on alert and communicate any unusual situations such as crowd control, accidents, emergencies, etc.
- This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur, and exhibiting professionalism at all times. This position may carry out other duties as assigned.
Required Qualifications
- High School Diploma or GED.
- Ability to provide excellent customer service and keep a calm a professional demeanor.
- Excellent verbal and active listening skills and phone etiquette.
- Interpersonal skills to interact with a diverse group of individuals across campus and visitors to the Musco Center.
- Technical skills to learn and use enterprise systems and departmental tools.
- Ability to learn and abide by Chapman University and Musco Center policies and procedures.
Desired Qualifications
- Experience working in a customer service / public environment is a plus.
