Utility Clerk

Power Your Greatness!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.

General Purpose

A Utility Clerk is an employee who represents the company while working in an office setting in a service center and also in the field performing meter reading duties and interacting with the public. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

A Utility Clerk is also assigned connect/disconnect duties and, after completion of designated meter connect/disconnect and underground location training, may be assigned under the Company's cold service and delinquent account policies to connect and/or disconnect residential single phase self-contained meters, read meters, replace residential single phase self-contained meters, distribute collection notices, and performs other work as assigned.

Responsibilities

The successful candidate will be responsible for a variety of office related and field tasks to support day-to-day operations at an electric utility. Some essential duties include customer communication, project tracking, data base entry and payroll processing. Other duties may include:

• Manage emails, letters, packages, phones calls and other forms of correspondence.
• Process paperwork for internal or external use across various work groups.
• Organize and maintain project data to assist management with reporting requirements.
• Assist other service coordinators as needed to meet team objectives and deliverables.
• Extended work shifts during emergency operations.

Requirements

• High School or GED equivalent.
• Two years customer service experience.
• Proficient with Microsoft office suite.
• Must be detail oriented with a demonstrated ability to multi-task.
• Successful in passing clerical aptitude test as well as a typing test at 30 WPM.
• Ability to clearly communicate in person, in writing and over the phone.

Preferences

• Have three to five years of experience in a utility field operations environment.
• Have two or more years of experience as a group or administrative assistant.
• Previous experience with SAP software and the ability to quickly learn proprietary software systems.
• Excellent time management and organizational skills.
• Proficient and accurate use of 10 key.

Benefits

At PacifiCorp, we understand that living a healthy lifestyle isn’t just about your physical health — your mental, financial, and social wellbeing also play an important role. That’s why we offer a wide range of benefits designed to help you live a more balanced lifestyle

Our benefits include:

• Medical, dental, and vision insurance
• 401k with match fixed contributions, including a Roth and saving option. For union employees, matching contributions vary by union. For nonunion, PacifiCorp makes a fixed contribution equal to 4% of your eligible pay each year for new hires. In addition, PacifiCorp matches 100% of the first 6% you contribute.
• Life insurance
• Additional voluntary benefits, including pet insurance
• Tuition Assistance
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.

Work Life Balance

• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union)
• Paid short-term disability leave and long-term disability insurance
• Paid Parental Leave
• Paid Bereavement Leave
• Employee Assistance Program supporting mental and emotional wellbeing

For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Additional Information

Req Id: 115108
Company Code: PacifiCorp #PM25
Primary Location: Coos Bay, Oregon (100% onsite)
Department: Power Delivery
Schedule: Full-Time
Personnel Subarea: UWUA Local 197
Hiring Range: $36.44 per hour

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.