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Department: 320201 - Registration And Records
Location: Raleigh, NC
Essential Job Duties:
The Veterans Administration School Certifying Official (SCO) is responsible for the life-cycle administration and processing of GI Bill® education benefits for eligible NC State students, from admission through graduation, including Montgomery GI Bill and Post-9/11 GI Bill benefits. The position manages the processes, technology, data, and business practices necessary to ensure the accurate, timely, and compliant administration of veterans education benefits.
The SCO serves as a primary institutional knowledge resource for federal and state laws, regulations, and guidelines related to veterans education benefits and their application within NC State policies, regulations, rules, and business processes. The position is responsible for maintaining NC State's GI Bill processes and associated data in accordance with U.S. Department of Veterans Affairs requirements, including annual audit and compliance requirements.
The SCO also serves as an institutional representative in communications and interactions with the U.S. Department of Veterans Affairs regarding GI Bill education benefits and related certification, compliance, and student benefit matters.
Other Work/Responsibilities:
- Assist with New Student Orientation and University Commencement.
- Other duties as assigned.
Minimum Experience/Education:
- Bachelor's degree; or an equivalent combination of training and experience.
- All degrees must be received from appropriately accredited institutions.
Required Qualifications:
Comprehensive knowledge of policies, procedures, laws, technology, and best practices associated with veteran education benefits. Ability to interpret and apply interrelated policies, procedures, and programs to ensure compliance and appropriately address complex or non-routine issues.
Ability to administer and manage programs within established guidelines and standards, including defining goals, priorities, tasks, timelines, deliverables, resources, and measures of accountability. Ability to assess program needs and ensure effective and efficient operations.
Excellent analytical and critical-thinking skills. Ability to research and resolve complex, ambiguous, or unprecedented programmatic and operational issues; identify trends and gaps; and recommend and implement improvements to policies, procedures, technology, workflows, and programs.
Excellent written, verbal, and public-speaking skills. Ability to advise students and other stakeholders regarding complex program requirements, collaborate effectively to resolve difficult issues, communicate the impact of policies and regulations, and promote best practices and mutually agreeable outcomes.
Ability to develop and implement short-term strategies consistent with program goals and organizational priorities. Ability to establish priorities, coordinate activities and resources, promote accountability, and contribute to the effective implementation and continuous improvement of program operations.
Preferred Qualifications:
- Experience administering GI Bill® education benefits or other veterans education benefit programs in accordance with federal and state regulations.
- Familiarity with U.S. Department of Veterans Affairs systems and processes, including Enrollment Manager or similar VA certification systems.
- Experience using PeopleSoft, Oracle, or a comparable student information system to manage student records, enrollment, or benefit-related data.
- Demonstrated ability to interpret and apply complex policies, regulations, or compliance requirements while ensuring accurate and timely program administration.
- Experience working in a higher education, government, or student services environment that requires collaboration with multiple stakeholders and a strong commitment to customer service.
Required license or certification:
N/A
Position Number: 00112414
AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
