"VE Senior Services Officer, Apprentice and Employer Engagement"

Full-time, Continuing position

Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements

Based on the Melbourne CBD campus, however, you will be required to work and/or be based at other campuses of the University and apprentice or trainee locations

About You

The VE Senior Services Officer, Apprentice and Employer Engagement will play a key role in creating a positive experience for apprentices, trainees, and employers. This dynamic position combines hands-on engagement with strong administrative skills, ensuring that every enrolment and onboarding process is smooth, clear, and professional.

In this role, you'll regularly travel across metropolitan Melbourne with occasional travel to regional Victoria, visiting sites 2-3 times per week to provide on-site enrolment support to apprentices and trainees, and to establish employer relationships. Your ability to balance patience, emotional intelligence, and professionalism will be essential as you interact with a variety of stakeholders and internal teams.

As part of a collaborative team, you will coordinate activities related to student lifecycle services, course management, process improvement, and data management. You will also manage complex enquiries, using your expertise in apprenticeship and trainee programs to resolve issues effectively and promptly.

This is a unique opportunity to work in a new, evolving team where flexibility, adaptability, and a proactive approach are highly valued. By fostering strong partnerships with teaching staff, College, and University stakeholders, you will ensure that apprentices and employers receive timely, relevant, and high-quality support, making a real impact on their experience.

To be successful in this position, you'll have as a minimum:

• Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
• Excellent problem-solving skills, including demonstrated experience developing and delivering complex written reports to a high standard and with a high level of attention to detail.
• Experience in providing high quality customer service to internal and external stakeholders and experience managing complex queries in a fast-paced, large-scale environment.
• High level communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
• Ability to demonstrate flexibility and initiative, by working independently and with limited direction, as well as effectively within a dynamic small team environment.
• Significant administrative experience in planning, organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines.
• Expertise in developing, recommending and implementing changes and improvements to administrative procedures and functions.
• Ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use.

Qualifications and Licence

Relevant qualification and/or relevant customer service and administration experience. Must hold a current full Victorian driver licence.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About The College of Vocational Education

The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can: lead in practice-based learning; empower learners for the future of work; engage industry and community at scale; grow for impact and influence.

The College of VE is delivering impact through transformation that creates long-term change.

Apprentice & Employer Engagement

As part of the College of Vocational Education Student Lifecycle team, RMIT Apprentice & Employer Engagement team provides dedicated support to RMIT's apprentices, trainees and their employers from admission to completion.

To Apply

Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the 'Apply' link at the top of this page. For further information about this position, please see the Position Description hyperlinked below or contact Diana (Talent Acquisition) via email diana.ruiz@rmit.edu.au.