Department: Division of Enrollment Management
Classification: Education Support Spec 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: Hybrid Eligible
Sponsorship Eligibility: Not eligible for visa
sponsorship
Pay Band: 03
Salary: Salary commensurate with education and
experience
Criminal Background Check: Yes
Motor Vehicle Records Check: Yes
Works with Minors check: Yes
Important Eligibility Requirement
Employees in this position are required to operate university
vehicles in accordance with George Mason University Vehicle Use
Policy 1411. Applicants must possess and maintain an active, valid
driver’s license that satisfies university requirements. Final
candidates are subject to a Motor Vehicle Report (MVR) review, and
successful completion of the review is a condition of
employment.
Minor or major driving violations may affect eligibility for
employment. Applicants with prior driving infractions need to
review the Eligibility & MVR Review Information (
English /
Spanish ) before applying.
About the Department:
The Division for Enrollment Management, as part of the Office of
the Provost at George Mason University, supports student
recruitment, retention, and success. We develop and implement
strategic enrollment management plans, create and facilitate
processes, and inform policies that guide students through their
academic journey from recruitment to post-matriculation. Driven by
a commitment to transparent, data-informed decision-making, the
Division advances institutional enrollment goals through
collaboration, innovation and a student-centered approach.
The Office of Admissions facilitates the recruitment and enrollment
of freshmen, transfer, graduate, and non-degree students in
alignment with the University's strategic plan, ensuring a diverse
and successful student body that contributes to the institution's
excellence and global impact.
About the Position:
The Veteran and Dependent Benefits Coordinator serves as a primary
point of contact and advocate for military-connected students,
actively recruiting prospective freshman, transfer, and graduate
students while helping them and their families understand and apply
VA benefits. Provides personalized support throughout the student
lifecycle by assisting with admissions, orientation, enrollment,
and the successful utilization of education benefits, while
collaborating with campus partners to resolve issues and promote
student success. Responsibilities also include conducting
presentations and outreach activities, developing community
partnerships, supporting military- and veteran-focused events,
maintaining communication and case documentation through Customer
Relationship Management (CRM) system and phone systems, managing
social media engagement, overseeing aspects of the VA Work-Study
Program, maintaining School Certifying Official training
requirements, and contributing to the daily operations of the
Office of Military Services.
Responsibilities:
- Actively recruits military-connected freshman, transfer, and
graduate students;
- Meets with prospective students and their families about state
and federal education benefits related to military service
including tuition assistance, Department of Veteran Affairs
Programs, and other programs assisting military and veteran
families;
Communicates with perspective students and applicants through
the Customer Relationship Management (CRM) system and over the
phone;
Conducts presentations that highlight George Mason University
and educational support services for military connected
students;
Supports schools, colleges and programs on campus with veteran
and military-connected events;
Develops active collaborations within the local community to
augment recruitment efforts through various outreach methods,
including workshops and attending events both on- and
off-campus;
Assists newly enrolled and current military-connected students
with the utilization of education benefits;
Identifies the root cause of the problems impeding the
successful utilization of education benefits and assists students
with solutions;
Collaborates with partner offices on campus, including, but not
limited to, Student Accounts, Registrar, Financial Aid, and
Academic Advising, to assist with timely resolutions;
Documents and maintains all communications in the CRM through
case management and by using the phone system;
Maintains annual training requirements as a School Certifying
Official for the Department of Veterans Affairs;
Participates in day-to-day operations, activities and processes
of the Office of Military Services;
Collaborates with New Student and Family Programs and Graduate
Orientation to ensure newly enrolled military connected students
are supported;
Assists admitted students through the orientation process;
Assists with the VA work study program;
Actively participates in Admissions events, as needed;
Performs other job-related duties as assigned; and
Maintains a social media and communication presence by engaging
with military connected students and families about resources and
programs to support student success.
Required Qualifications:
- Associate’s degree in related field, or equivalent combination
of education and experience;
- Customer service experience;
- Demonstrated ability to communicate well both verbally and in
writing;
- Ability to learn procedures quickly and use learned procedures
to train others;
- Proficient with technology and able to learn new systems;
and
- Valid driver's license: must currently possess an appropriate,
active, valid motor vehicle operator’s license that meets all of
GMU’s requirements for operating state vehicles and equipment under
Mason’s Vehicle Use Policy 1411
https://universitypolicy.gmu.edu/policies/vehicle-use/. The Office
of Risk Management reserves the right to review the driver’s
licenses and Motor Vehicle Reports (MVRs) of all candidates
selected with employment contingent upon a favorable review.
Preferred Qualifications:
- Bachelor’s degree in related field, or equivalent combination
of education and experience;
- Prior military experience;
- Experience with Enrollment Manager and VMSDEP Portal;
- Experience in higher education with knowledge of military and
VA programs;
- Experience using a CRM system;
- Experience working with student records and information
systems;
- Knowledge of admissions programs;
- Knowledge of the VMSDEP and Department of Veterans Affairs
educational benefits; and
- Familiar with information technology systems used by the
Department of Veterans Affairs, service branches and institutions
of higher learning.
Instructions to Applicants:
For full consideration, applicants must apply for
Veteran
and Dependent Benefits Coordinator at
https://jobs.gmu.edu/. Complete and submit the online
application to include three professional references with contact
information, and provide a cover letter and resume for
review.
Posting Open Date: August 11, 2026
For Full Consideration, Apply by: August 25, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research
university committed to creating a more just, free, and prosperous
world. With 40,000 enrolled students, George Mason is the largest
and most diverse public research university in Virginia, offering
degree programs at the master's, doctoral, and professional level,
along with certificates and credentials.
George Mason fosters an All Together Different environment for
students, faculty, and staff, driven by our core beliefs. We
believe in inclusivity over exclusivity; we believe in advancing
our mission by being willing to take risks, not avoiding them; and
we believe our best work is possible when we apply our diversity of
origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action
employer, committed to promoting inclusion and equity in its
community. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability or
veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at
http://police.gmu.edu/annual-security-report/