Veterinary Customer Services Representative – 2nd Shift

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Job Title: Veterinary Customer Services Representative – 2nd Shift Department: Veterinary Medical Center | Small Animal Reception The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules. The targeted hiring range for this position is $17.00- $21.77 per hour. Additional Information: Minimum Qualifications: High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred. Desired Qualifications: 2 years of experience in a customer service, healthcare or veterinary care environment preferred. Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff. Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers. Location: Veterinary Medical Center (0299) Position Type: Regular Scheduled Hours: 32 Shift: Second Shift ***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.*** Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions . The university is an equal opportunity employer, including veterans and disability. Organization About The Ohio State University The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally. Ohio State is regularly honored as one of the nation’s top 20 public universities. With campuses and research centers throughout the state, the institution’s unrivaled depth and breadth advance innovation, health care and research within Ohio’s communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now. Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center. Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master’s, doctoral and professional degree programs and an estimated 12,000 course offerings. Join Ohio State’s Community At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people’s lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we’ll create meaningful impact at a scale few others can match. Explore our Extensive Benefits Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package. WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events. RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans. HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming. TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available. FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners. WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.