"Visitor Center Coordinator"

Job Details

Job Title: Visitor Center Coordinator

Requisition Number: RE51425

Department Name: 1B540: First-Year Experience

Work Location: Lexington, KY

Grade Level: 44

Salary Range: $43,805-70,075/year

Type of Position: Staff

Position Time Status: Full-Time

Required Education: BA

Required Related Experience: 3 yrs

Required License/Registration/Certification: None

Physical Requirements: Sitting for long periods of time, ability to move about campus.

Shift: 40 hours per week; Mostly Monday through Friday 8:00 am to 5:00 pm but there will be some evenings and weekends.

Job Summary: Reporting to the Director of the Visitor Center, the Visitor Center Coordinator plays a pivotal role in shaping the campus visit experience for over 30,000 annual guests. This position independently manages daily operations, supervises and schedules 60+ student tour guides, and makes critical decisions that directly impact visitor programming, staffing, and outreach efforts. The Coordinator serves as a lead presenter to prospective students and families, oversees group tour logistics, and collaborates with campus partners to ensure high-quality service delivery. In addition to managing recruitment and hiring of student tour guides, this role co-develops training programs, administers internal communications, and triages operational challenges in real time. The Coordinator also maintains oversight of the Visitor Center’s calendar and conference room scheduling, and acts as the primary decision-maker in the Director’s absence. As outreach initiatives expand, this position will play a key role in planning, executing, and evaluating new engagement strategies in alignment with Enrollment Management goals. Student Success will, from the time of early college outreach to graduation and beyond, support students in living a life of meaning and purpose. From a student-centered framework, our practice will be grounded in peer-reviewed literature, national best practices, and data-informed decision-making. Collaborating with the campus and community, Student Success will work through a holistic lens to support a community of learners in achieving success.

Does this position have supervisory responsibilities? Yes

Preferred Education/Experience: Bachelor’s degree and experience in student service and/or customer service

Deadline to Apply: 09/21/2025