"Visitor Experience Coordinator"

The Opportunity

Visitor Relations is seeking a highly organized and service-oriented Visitor Experience Coordinator (VEC) to join our team. This role will help create welcoming and memorable experiences for prospective students and their families. As a key member of the Visitor Relations team, the VEC supports the daily operations of the Martin Y. Tang Welcome Center. In addition, the VEC helps oversee a large and enthusiastic student staff and supports a variety of high-impact campus events. This is an exciting opportunity for a skilled coordinator who thrives in a service-oriented environment and enjoys mentoring students, managing logistics, and representing Cornell with pride.

Key Responsibilities:

• Student Staff Coordination
  • Support the Assistant Director in training, mentoring, and coordinating a team of ~80 student employees who serve as campus ambassadors, tour guides, and front-line support staff.
  • Help identify staffing needs and create a complex weekly work schedule to ensure smooth coverage of tours, information desks, and call center responsibilities.
  • Assist with the recruitment and hiring process of student staff each year.
• Campus Visit & Event Support
  • Work closely with the Assistant Director to plan and support daily campus visits for prospective students and families.
  • Partner with departments across campus to coordinate student staffing for major events such as Orientation, Reunion, and Commencement.
• Facilities & Administrative Oversight
  • Serve as the Facilities and Telecom Coordinator for the Martin Y. Tang Welcome Center.
  • Provide back-up administrative support for reception and call center operations.
  • Manage inventory of office supplies, campus materials, and visitor brochures.

This is a full-time (39 hours/week) endowed position that is based in Ithaca, NY and fully on-site. Work hours are 8am-4:30pm Monday through Friday with some evening and weekend hours required to support Visitor Relations events and functions.

About the Division of University Relations

The Division of University Relations represents an integrated approach to Communications (Brand, News, Media Relations and Strategic Communications) and Government Relations (Community, State and Federal). Visitor Relations, within the Division of University Relations, serves as the primary source of information and visitor services for Cornell University students, faculty, staff and visitors.

What We Need

We are seeking a team member who is self-motivated, adaptable, and open to working with people from various backgrounds. Additionally, you will have:

• An Associates degree and 2 to 4 years of relevant experience, or equivalent combination of education and experience.
• Quality written and verbal communications skills, excellent phone skills, ability to be flexible and work under pressure, and solid internet/computer skills.
• Ability to work in teams demonstrated by cooperation, respect, and flexibility with other coworkers.
• Ability to advocate for individuals from a broad range of backgrounds.
• A professional demeanor and excellent communication and customer service skills are required in dealing with clientele and student employees.
• Strong organizational skills and the ability to manage multiple, competing priorities while maintaining accuracy. Attention to detail.
• Ability to handle confidential information with the utmost discretion.
• Proficiency with Mac, Filemaker, Excel: must be willing to learn new systems as necessary to carry out job responsibilities.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Experience in higher education, light research experience, understanding or some proficiency of social media, and have some technological background. Experience working with students and/or providing customer service.

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is based in Ithaca, New York and is fully on-site.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell.
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.