Location of Position Hanover, NH
Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months. NA
Is this a grant funded position? No
Position Purpose To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum’s collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.
Required Qualifications - Education and Yrs Exp
High School or equivalency
Required Qualifications - Skills, Knowledge and Abilities
- Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
- Must have basic computer skills and proficiency with Microsoft Office products.
- At least 1 year of customer service experience.
- Able to stand/walk constantly throughout the day and regularly interact with the public.
- Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
- Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
- Must obtain and maintain updated First Aid, CPR and AED training and certification.
- Commitment to diversity and to serving the needs of a diverse population.
Preferred Qualifications
- Bachelor’s degree.
- Knowledge or interest in art.
- Technical aptitude so as to assist visitors with interactive technology throughout the museum.
Department Contact for Recruitment Inquiries Ramie Speicher
Department Contact Phone Number 603-646-3852
Department Contact for Cover Letter and Title Tala Short, Head of Visitor Services
Key Accountabilities
Description Warmly greets and ensures their availability to all visitors. Percentage Of Time 15
Description Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth. Percentage Of Time 25
Description Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary. Percentage Of Time 15
Description Monitors visitors’ behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations. Percentage Of Time 10
Description Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection. Percentage Of Time 10
Description Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant. Percentage Of Time 10
Description Ensures visitors’ safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation. Percentage Of Time 5
Description Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed. Percentage Of Time 5
Description Attends training sessions and continues to learn about the collection and exhibitions. Percentage Of Time 5
Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
Performs other duties as assigned
