Visitor Services Guide

Position Details

Position Purpose
To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum’s collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.

Required Qualifications - Education and Yrs Exp

High School or equivalency

Required Qualifications - Skills, Knowledge and Abilities

• Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
• Must have basic computer skills and proficiency with Microsoft Office products.
• At least 1 year of customer service experience.
• Able to stand/walk constantly throughout the day and regularly interact with the public.
• Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
• Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
• Must obtain and maintain updated First Aid, CPR and AED training and certification.
• Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications

• Bachelor’s degree.
• Knowledge or interest in art.
• Technical aptitude so as to assist visitors with interactive technology throughout the museum.