"Voice Engineer"

Job Details

Position Number: 998590

Functional Title: Voice Engineer

Position Type: Staff

Position Eclass: EP - EHRA 12 mo leave earning

University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit: To deliver high speed, resilient, and secure network services to support the greater mission of the University by enhancing the educational experience through technology.

Position Summary: To administer, deploy, maintain, and support network/security infrastructure and services in support of the greater mission of the University. This will be accomplished by: Administering, deploying, maintaining, and supporting network/security/voice infrastructure and services. Developing and maintain standards, procedures and documentation for all systems and infrastructure. Plan and develop new technology to improve performance and productivity, reduce IT costs and improve profitability. Assess networking and technology, analyze system performance analysis, plan system integration, develop specifications, and test and evaluate solutions. Serve as a subject matter expert for networks and connectivity. Support and execute incident, problem and change management processes according to established policies and procedures. Solve complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools. Develop and document best practices and procedures for installing and maintaining systems. Assumes additional responsibilities as necessary for the continued growth and advancement of the University.

Minimum Qualifications: Bachelor of Science Degree in Computer Science/Computer Engineering or related field and 3-5 years of relevant work experience or equivalent education and experience.

Preferred Qualifications: Extensive networking industry experience in handling various switched and routed data networks & protocols in a multi-platform environment. Advanced experience with the configuration of core wired and wireless routers, switches, controllers, and appliances. Wireless Network Design, Implementation and Optimization. 8+ years of experience required in related field (Core/Distribution Infrastructure). Minimum 8 years of experience troubleshooting OSPF, BGP and MPLS. Minimum 8 years of experience troubleshooting Layer 2 switching and VLANs. Minimum 8 years of experience with any or all key WLAN vendors (I.e. Aruba, Cisco, Fluke, etc.). Ability to learn new skills and technologies as required. Strong troubleshooting skills of complex network, system, and/or security problems. Excellent verbal and written communication skills. Highly disciplined and motivated, able to work independently, under direction, or as a member of a team. Thorough understanding of WLAN authentication, security, and network management. RF Survey/Engineering and RF troubleshooting skills. Hands-on experience with survey tools as AirMagnet, iBwave, TEMS, JDSU. Provide operational support for complex, wireless network deployments. Wired IEEE networking standards: 802.3/Ethernet, 802.1x/Authentication, 802.1d/w spanning-tree, rapid spanning-tree (RSTP), per-vlan rapid spanning-tree (PVST+), 802.1q trunking. Wireless IEEE networking standards: 802.11a/b/g/n, EAP/EAPOL/802.1x, 802.11h. Radio Frequency. Knowledge in the 2.4Ghz and 5Ghz spectrum. FreeRadius, and/or Microsoft NPS Radius. Extensive understanding of network systems architecture, OSI model, QoS, and TCP/IP and IP based protocols. BGP, MPLS, VPN, VRF. SNMP and its application in network monitoring systems. Computer systems architecture, operating systems, and network hardware/software. Extensive network workstation/server troubleshooting skills. Extensive understanding of Linux/UNIX (Various OSs), Windows 7/8/10, and Windows Server 2008/2012/2016 based systems. Extensive understanding of IPv6 and how it differs from IPv4. Packet capture and analysis with Wireshark, TCPdump, or similar tools. Log analysis. Rotating 24×7 On-Call Support.

Recruitment Range: Salary commensurate with experience

Org #-Department: Info Technology Services - 23101

Job Open Date: 09/19/2025

For Best Consideration Date: 09/22/2025

Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent

Number of Months per Year: 12

FLSA: Exempt

Key Responsibility: Campus Network Solution Research, Design, Implementation, and Maintenance.

Essential Tasks: Provide expertise in the configuration and maintenance of the campus core, distribution, and access layers in the data center. Analyze and translate business goals, objectives, and requirements into a technical design. Ensure high level requirements are consistent, complete, and operationally defined. Interface with the design and implementation engineers and architects, so that any problems arising during design or implementation can be resolved in accordance with the fundamental design concepts, user needs, and constraints. Design networks with an eye toward automation, optimized monitoring, and cascading of support to the lowest level possible. Develop technology roadmaps.

Key Responsibility: Network Analysis and Monitoring Solution Research, Design, Implementation, and Maintenance.

Essential Tasks: Provide expertise in the configuration and maintenance of the perimeter and data center security appliances as well as other inline, operational impacting security mechanisms. Analyze and translate business goals, objectives, and requirements into a technical design. Ensure high level requirements are consistent, complete, and operationally defined. Interface with the design and implementation engineers and architects, so that any problems arising during design or implementation can be resolved in accordance with the fundamental design concepts, user needs, and constraints. Design security infrastructure with an eye toward automation, optimized monitoring, and cascading of support to the lowest level possible. Develop technology roadmaps.

Key Responsibility: Voice Infrastructure Support

Essential Tasks: Provide telephony expertise in the following areas: Serve as a liaison between the University and external voice service providers. Configure, manage, and maintain AudioCodes (or equivalent) session border controllers integrated with an MS Teams implementation. Configure, manage, and maintain AudioCodes (or equivalent) mediapacks for the connection of peripheral devices such as fax machines. Possess or quickly acquire a strong understanding of voice infrastructure, protocols, and operating procedures to efficiently execute primary duties.

Key Responsibility: Customer Service

Essential Tasks: Participate in a 24×7 rotating on-call schedule once every six weeks. Adhere to all processes for submitting change requests and obtain approval before executing any non-standard changes. Respond to, complete, and close incident requests promptly. Provide customer consulting as needed to ensure a stable and secure networking environment for the University and its clients. Accurately document all incidents, requests, tasks, and changes. Complete fixed asset forms for RMAs, equipment additions, and moves, and store all related documentation in designated Box folders. Maintain an accurate account of all spare inventory usage and location, and request the purchase of equipment utilized for project work or port remediation.

Physical Effort: Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - O, Lifting-30-60 lbs. - O

Work Environment: Inside - C