Voice Systems Engineer

Job Summary

Systems Administrator

The Unified Communications Voice Systems Engineer is responsible for the design, implementation, and support of enterprise voice infrastructure, with a focus on modernizing legacy systems and integrating cloud-based Contact Center as a Service (CCaaS) platforms. This role emphasizes expertise in SIP trunking, Session Border Controller (SBC) technologies, and the deployment of Lumen Voice Complete to ensure secure, scalable, and resilient voice communications. The engineer collaborates across IT teams to deliver high-performance voice solutions that align with organizational goals and evolving technology standards.

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

• Installs, configures, and maintains Avaya Aura IP PBX hardware, operating systems, and associated peripherals including Avaya Elite Multi-channel (EMC) Contact Center, CMS Reporting, Proactive Contact Dialer, Proactive Outreach Management, and Call Recording Systems.
• Leads modernization efforts by implementing SIP-based VoIP solutions, including Session Border Controllers (SBCs) and Lumen Voice Complete SIP trunking, to replace legacy telephony infrastructure.
• Designs and supports cloud-based CCaaS platforms, integrating with Avaya and Microsoft Teams environments to enhance customer engagement and operational efficiency.
• Performs routine and complex system administration tasks such as software upgrades, system recovery, performance tuning, and operating system hardening.
• Collaborates with cross-functional teams to develop scalable network and voice architecture, ensuring alignment with enterprise security and compliance standards.
• Maintains comprehensive documentation including system topology, backup procedures, hardware inventories, change management records, and work orders.
• Participates in on-call rotation for incident response and operational support.
• Works closely with UIT teams including Telephone Technicians, Service Desk, Architecture, Security, Network Operations, Electronic Communications, and Account Executives.
• Reports to the Associate Director of Unified Communications Voice Systems.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).Department may hire employee at one of the following job levels:

• Systems Administrator, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
• Systems Administrator, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences

Preferred minimum of 5 years' experience working in a mission critical operation within an education and trauma one 24/7 hospital environment encompassing a large, complex high volume application environment.

Special Instructions

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

The University of Utah offers a comprehensive benefits package for eligible employees including:

• Excellent health, dental, and wellness coverage at affordable rates
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid holidays per year
• 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years
• Flex spending accounts
• Free transit on most UTA services
• Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities
• A wellness program to promote health and quality of life
• Learn more about the great benefits of working for University of Utah: benefits.utah.edu

For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php

Requisition Number: PRN44109B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday from 8-5. On-Call rotation schedule every seven weeks.
Department: 00428 - UIT - Network & Comm. Srvs
Location: Campus
Pay Rate Range: $55,000 to $78,000
Close Date: 4/30/2026