Job Description

Department: Information Technology 0-3510-000

Salary Plan: Temporary

Hiring Salary: $17.25 per hour

Work Location: This position will be at Morsani College of Medicine and Heart Institute in downtown Tampa.

Selected candidate must be able to work 40 hours per week (full time); hours are 8am to 5pm Monday through Friday.

Responsibilities

• Provide Tier I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at our walk-up desk location in the building. However, providing customer support via phone, chat, and email may also be required
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
• Support system software used by the USF community and affiliates residing on local user PC's, smart phones, tablets, and networked devices
• Perform basic hardware troubleshooting
• Assist clients with printing issues at our Walk-Up location
• Work with customers to create and troubleshoot issues with ID Cards
• Assist with preparing ID cards in preparation for student orientation