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Posting Details
Posting Detail Information
Student Requisition Number
2027022STP
Job Title
Welcome Desk Assistant – Student Success
Number of Positions Available
4
Funded by Federal Workstudy only
Yes
Description of Job Duties and Responsibilities
The Welcome Desk Assistant serves as the primary point of contact
for the Office of Student Success in the Turley Center, providing
exceptional customer service and administrative support to
students, faculty, staff, and visitors.
Responsibilities for this position include but are not limited to:
Greeting and assisting students, faculty, staff, and campus
visitors in a friendly and professional manner.
Answering telephone calls, directing inquiries, and providing
accurate information regarding Student Success services.
Supporting the areas of Welcome Desk, Retention, Student
Support & Outreach, Financial Aid, and Admissions
Services.
Performing general clerical duties including data entry,
scanning, filing, copying, and mail distribution.
Assisting with appointment scheduling, visitor check-in, and
office coordination.
Supporting campus events, including setup, check-in, and
post-event tasks.
Maintaining a clean, organized, and welcoming front desk
environment.
Ensuring confidentiality of student information in compliance
with FERPA regulations.
Communicating student concerns or needs to appropriate Student
Success staff.
Assisting students with account-related questions, mail
processing and distribution, document management, and other
administrative functions in support of Student Success
operations.
Other duties as assigned.
Minimum Qualifications
Customer service oriented with strong interpersonal
communication skills.
Ability to maintain professionalism, punctuality, and
reliability.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Ability to prioritize multiple tasks in a fast-paced
environment.
Proficiency with Microsoft Office applications.
Ability to maintain confidentiality and adhere to university
policies, including FERPA .
Must wear appropriate work attire consistent with university
expectations.
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