WesternU COP MTM Call Center Patient Advocate

Posting Number: S01217

Position Status: Part time

Campus: Western University Campus-Pomona, CA

Department: 1505-Pharmacy Practice

Full Salary Range
Minimum: $Minimum
Maximum: $Maximum

Expected Pay Scale
Minimum: $17.00
Maximum: $20.00

Job Summary
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Knowledge, Skills and Abilities
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Required Qualifications
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Preferred Qualifications
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Posting Date: $Posting_Date
Closing Date: $Closing_Date
Open Until Filled: Yes

Special Instructions to Applicants
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Essential Job Duties

• Call patients regarding medication adherence
• Uncover challenges related to medication adherence
• Provide patients with suggestions and resources on how to improve medication adherence
• Contact pharmacies, physicians, and medical groups as needed to help improve overall care of the patient related to medication adherence
• Document call success rates and escalations within the provided excel template
• Document successful calls within Practice Fusion EHR
• Sign off on one’s own documented calls within Practice Fusion
• Attend training sessions and call center meetings

Describe Work Environment
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