YCCI Clinical Research Technical Trainer

Overview

The Clinical Research Technical Trainer is a vital member of the Workforce Development and Training team, responsible for developing, delivering, and continuously improving training programs for clinical research professionals across the Yale School of Medicine (YSM), the Yale New Haven Hospital Delivery Network, and other schools across Yale. This role is designed for someone with a solid foundation in clinical research who is passionate about supporting and advancing the use of technology and systems within the clinical research environment.

The Technical Trainer will play a significant role in educating staff on both the fundamentals of clinical research and the effective use of key clinical research technology platforms, such as clinical trial management systems (CTMS, e.g., OnCore), electronic regulatory systems (e.g., eReg), and electronic data capture (EDC) systems. While deep expertise in clinical research is not required, the ability to confidently train on essential topics such as Good Clinical Practice (GCP), protocol basics, and regulatory compliance is essential. Equally important is a strong aptitude for learning, using, and teaching technology and systems that are critical to clinical research operations.

Working under the direction of the Associate Director for Workforce Development and Training, the Technical Trainer will work closely with the curriculum developer and instructional designer-as well as the Clinical Research Applications and Analytics team and the Research Finance & Utilization teams to ensure that training content is current, effective, and aligned with institutional goals and regulatory standards.

Develops, participates in, and conducts technical training programs so that technical team has the requisite skills. Conducts needs assessment and determines training objectives and evaluates outcomes to ensure that learning objectives are achieved by participants. Administers written and practical exams and writes performance reports to evaluate trainees' performance.

Principal Responsibilities

1. Assesses training requirements and then develops training programs, including outlines, text, handouts, tests, and designs laboratory exercises. Lectures class on safety, installation, programming, maintenance, and repair of software, machinery, and equipment.
2. Supports the planning and execution of the communications plans and department readiness plans for the projects over which Enterprise Systems has responsibility. These include Administration and projects with university-wide impact.
3. Works with the Change Management Lead to develop a communications plan. Owns the master communication calendar for use across a number of projects which are defined as program of work.
4. Assists in leading communications planning workshops for project specialists.
5. Serves as an advisor to all projects on communications tools and approaches.
6. Develops and coordinates readiness activities and training plans for major projects; serves as an advisor to all projects on readiness activities to assure the plans are accurately implemented.
7. Leads readiness planning workshops for project managers of other ITS projects.
8. Identifies the use of project team resources and the role of the Learning Center in development and delivery of training for each project.
9. Serves as an advisor in development of training plans for projects on an individual or programmatic basis.
10. Works in a collaborative manner with project, program and portfolio managers to develop and execute change management plans.
11. May hire temporary staff or consulting resources to augment regular staff during the deployment of high priority projects whose resource needs exceed the capacity of the base-budgeted staff.
12. Ensures work done by temporary staff is consistent with ITS development standards, and that any solutions delivered can be maintained on an on-going basis in a cost-effective manner.
13. Develops and maintains an awareness of the Project Management disciplines essential to the on time, on budget delivery of complex IT Projects, including intricate work breakdown structure management and critical path analysis.
14. May perform other duties as assigned.

Required Education and Experience

Bachelor’s degree in a related field and four years of related work experience or an equivalent combination of education and experience.

Required Skills and Abilities

1. Proven ability to develop and deliver effective trainings, both in-person and virtually.
2. Demonstrated experience using and/or supporting clinical research technology platforms, such as clinical trial management systems, electronic regulatory systems, or electronic data capture (EDC) systems.
3. Strong technical aptitude and willingness to become an expert in new systems and applications.
4. Excellent communication, presentation, and interpersonal skills, with the ability to convey complex information clearly and concisely.
5. Strong organizational and project management skills, with the ability to manage multiple projects and deadlines. Demonstrated ability to work collaboratively in a dynamic, team-oriented environment.

Preferred Education, Experience, Skills and Abilities

1. Strong understanding of clinical research processes and regulations (e.g., GCP, protocol basics).
2. Experience with specific platforms such as OnCore CTMS, eReg, and EDC systems.
3. Experience with e-learning authoring tools (e.g., Articulate, Captivate), video editing software, or learning management systems (LMS).