Unit: Facilities Operations Admin
Duties & Responsibilities:
The
Zone Superintendent supervises and manages the
facilities stewardship program of a geographically distinct zone at
the University. In addition, the Zone Superintendent organizes,
leads, instructs, plans, schedules and directs a team of skilled
and semi-skilled multi-craft trades; sets and communicates
expectations related to the goals and objectives of the unit;
provides constructive feedback and training to ensure that the
necessary knowledge and skills are in place to accomplish goals;
and manages performance utilizing University policies and
guidelines including all recruiting, discipline, evaluations and
employee work profiles.
The Zone Superintendent plays a critical role in planning and
coordinating the work of multiple trades to ensure high quality
work, and exceptional customer service with an eye toward
optimizing efficiency and effectiveness of operations in the zone.
Focusing on reinvestment and deferred maintenance program
development, this role assists in the performance of strategic
planning.
The Zone Superintendent is responsible for the repair and
maintenance of building systems, including interior and exterior
infrastructure. Maximizing availability and minimizing cost of
operation while providing the customer with the greatest utility
and the highest possible level of service. The role directs all
work in the zone associated with preventative maintenance schedules
to extend the life of the equipment and systems, maximize energy
and resource conservation, and minimize emergency service
calls.
This role provides direction to a trade’s team and is charged with
establishing key performance indicators and metrics. The Zone
Superintendent consistently develops, utilizes and completes
reports/queries, to include workload management reports such as
backlog/aging reports utilizing a computer maintenance management
system.
Responsibilities include (but are not limited to):
Performance Management
- Expectations are clear, well communicated, and relate to the
goals and objectives of the department or unit
Responsible for all recruitments and establishment of employee
work profiles and performance goals
Staff receive frequent, constructive feedback
Staff have the necessary knowledge, skills, and abilities to
accomplish goals
Requirements of the performance management system are met and
evaluations are completed by established deadlines with proper
documentation
Performance issues are addressed and documented as they
occur
Safety issues are reviewed and communicated to ensure a safe
and healthy workplace
Leadership
- Goals are achieved in a timely manner
- Staff is well organized and prepared for tasks at hand
- Staff members have been instructed and understand the
objectives and direction of the group
- Subordinates can assume duties without assistance on short
notice
- Fosters teamwork and communication within Facilities
Operations
- Shares information and ideas to improve customer service and
promote Facilities Managements goals
Work Management
- Work is completed safely, efficiently, and effectively
- Reporting is accurate and timely
- Consistently develop, utilize, and complete management
reports/queries
- Priorities are handled in appropriate fashion and according to
established SOP’s
- Establish, schedule, and oversee zone preventive maintenance
schedules
- Materials necessary to execute maintenance plans are available
to facilitate timely, smooth workflow
- Support all efforts related to AiM, to include AiM Go
Fiscal Responsibility
- Comply with all Procurement and Facilities Management policies
and guidelines
- Work is completed, efficiently and effectively achieving the
best possible results within the budget framework
- Risk Management – Demonstrates a commitment to risk assessment
(considering cost, benefit, and impact); utilizes identified
internal control mechanisms; practices routine verification of the
accuracy of data
- Complete online reconciliation of monthly credit card
statements in accordance with established SOP’s
Logistics
- Materials necessary to execute maintenance plans are available
to facilitate timely, smooth workflow
- Purchasing Card and other methods of Procurement are carefully
monitored for discrepancies, corrected quickly, and used
effectively to achieve organizational goals
Other Duties
- To include being designated to work/on call during emergencies
and inclement weather
- Perform management availability as scheduled, including Duty
Manager rotation
Training/Coaching
- Work with team members to increase their understanding of
building systems and business practices, including AiM so they are
more self-reliant
Qualifications:
Minimum Qualifications
- Knowledge and demonstrated experience supervising, instructing,
directing, leading, evaluating, organizing, scheduling, and
planning a team of skilled and semi-skilled multi-craft trades in a
Commercial or Institutional Facility
- Extensive knowledge of facilities maintenance and methods of
construction
- General knowledge of the various trades
- Demonstrated ability to work from plans for improvement or
alteration of buildings and equipment
- Ability to set priorities, experience managing budgets, oversee
contractors and knowledge of the Commonwealth of Virginia’s
procurement system
- Computer skills to include Computerized Maintenance Management
System experience
- Strong leader with excellent written and oral communication
skills and customer service focus
- Exposure to and knowledge of safe work environments in
accordance with OSHA, federal, state, and local regulations, as
well as environmental health standards for indoor environmental
quality
- High school diploma, GED, or equivalent
- Valid Virginia Driver’s License required
- Demonstrated ability to work in and foster an environment of
respect, professionalism and civility with a population of faculty,
staff, and students from all backgrounds and experiences, or a
commitment to do so as a staff member at VCU.
Preferred Qualifications
- Experience working in a higher education preferred
- State of Virginia Journeyman License in Electrical, Plumbing or
HVAC preferred
Salary Range: $90,000 - $97,000 + up to $5,000 Sign-on
Bonus
Benefits : All full-time university staff are eligible for
VCU’s robust
benefits
package that includes comprehensive health benefits, paid annual
and holiday leave, generous tuition benefits, retirement planning
and savings options, tax-deferred annuity and cash match programs,
employee discounts, well-being resources, abundant opportunities
for career development and advancement, and more.
FLSA Exemption Status: Exempt
Work Days/Hours: Monday-Friday 7:30am-4:00pm
Hours per Week: 40
Restricted Position: No
ORP Eligible: Yes
Flexible Work Arrangement: Fully Onsite
University Job Title: 17343Y - Manager FM 3