Department: 445080 - Environmental Services

Location: Raleigh, NC

Essential Job Duties:

Are you a motivated leader with a passion for creating clean, safe, and welcoming environments? Join our team as a Building Environmental Services Supervisor (Zone Manager) and play a vital role in supporting the university community through exceptional environmental services.

In this position, you will lead and support a team of Environmental Services Technicians (EVS Techs), ensuring campus facilities are maintained to the highest standards of cleanliness, safety, and sanitation. You will oversee daily operations, coordinate work assignments, manage resources, conduct quality inspections, and ensure efficient service delivery across assigned areas.

The Zone Manager is responsible for developing staff schedules, monitoring performance, responding to urgent and emergency situations, and providing training and guidance to team members. Through strong leadership and collaboration, you will help foster a positive work environment while ensuring compliance with health, safety, and operational standards.

If you are an organized, customer-focused professional who enjoys leading teams and making a visible impact, we encourage you to apply and become part of a team dedicated to enhancing the campus experience for students, faculty, staff, and visitors.

Apply today and help us create a cleaner, safer, and healthier university environment for all.

Working Hours will be: Monday through Friday - 8:00 a.m. to 4:30 pm, some weekends may be needed.

Key Duties and Responsibilities include, but are not limited to:

• Supervise, coach, and assign work to Environmental Services Technicians, ensuring balanced workloads and effective daily operations across academic and research facilities.
• Lead team meetings, deliver safety briefings, approve timesheets and leave requests, and address personnel matters, including coaching, conflict resolution, and performance management.
• Develop and maintain cleaning schedules and service plans that support classroom instruction, laboratory operations, dining services, and research activities.
• Allocate staffing, materials, and equipment to maximize service quality, operational efficiency, and cost effectiveness.
• Conduct routine quality assurance inspections, document findings, and report results to leadership.
• Utilize inspection data to support performance evaluations, training needs, and continuous service improvement.
• Establish and manage emergency response and contingency plans to support academic continuity.
• Ensure staff complete required safety, compliance, policy, and data security training, and oversee the proper handling and storage of custodial equipment and chemicals.
• Manage receipts-funded budgets with an understanding of operational and financial impact.
• Oversee inventory, reporting, and supply usage (including uniforms and equipment) utilizing the AiM system. Research and evaluate tools and materials for economical and environmentally responsible use.
• Identify building deficiencies and non-functional equipment, submit maintenance work orders, and coordinate corrective actions with facility planning staff and campus partners regarding renovations, closures, and space changes.
• Maintain familiarity with assigned facility floor plans and communicate regularly with faculty, staff, students, and building liaisons to ensure service expectations are met.
• Lift, carry, and maneuver materials weighing 30-60 pounds, with or without reasonable accommodation
• Communicate effectively with supervisors, coworkers, and the general public, and follow verbal and written instructions related to work assignments and operational needs.

Other Work/Responsibilities:

• Conduct and attend meetings with University clients
• This position is considered essential personnel and may be required to report to campus under adverse weather conditions
• Perform snow and ice removal within a team environment during inclement weather under the direction of the Associate Director, in addition to coordinating with co-workers during group responses to emergencies
• Perform team cleaning tasks and projects during breaks and when space is accessible.
• Other duties as assigned.

Minimum Experience/Education:

High School Diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience.

Some positions may require Certification or eligibility for Certification.

Required Qualifications:

• Must be able to communicate effectively with supervisor and the general public. Must be able to follow instructions and other communications regarding assignments and other matters
• Must be proficient in the use of Microsoft Excel and Word, along with use of Google mail and other Internet based mail systems and programs
• Experience supervising employees
• Experience with EVS duties
• Must be able to lift 30 pounds frequently and 60-90 pounds occasionally

Preferred Qualifications:

• Experience managing teams of varying sizes.
• Experience in environmental services or facility operations.
• Proficiency with Microsoft Office (Excel, Word), Google Mail, and other internet-based systems.
• Proven experience managing staff, including assigning tasks, evaluating performance, and providing training or guidance.
• APPA, IFMA, or BOMA certification preferred.

Required license or certification:

Valid North Carolina driver's license is required within 60 days of hire and must be maintained.

Position Number: 00040405

Department: 445080 - Environmental Services

Location: Raleigh, NC

Essential Job Duties:

Are you a motivated leader with a passion for creating clean, safe, and welcoming environments? Join our team as a Building Environmental Services Supervisor (Zone Manager) and play a vital role in supporting the university community through exceptional environmental services.

In this position, you will lead and support a team of Environmental Services Technicians (EVS Techs), ensuring campus facilities are maintained to the highest standards of cleanliness, safety, and sanitation. You will oversee daily operations, coordinate work assignments, manage resources, conduct quality inspections, and ensure efficient service delivery across assigned areas.

The Zone Manager is responsible for developing staff schedules, monitoring performance, responding to urgent and emergency situations, and providing training and guidance to team members. Through strong leadership and collaboration, you will help foster a positive work environment while ensuring compliance with health, safety, and operational standards.

If you are an organized, customer-focused professional who enjoys leading teams and making a visible impact, we encourage you to apply and become part of a team dedicated to enhancing the campus experience for students, faculty, staff, and visitors.

Apply today and help us create a cleaner, safer, and healthier university environment for all.

Working Hours will be: Monday through Friday - 8:00 a.m. to 4:30 pm, some weekends may be needed.

Key Duties and Responsibilities include, but are not limited to:

• Supervise, coach, and assign work to Environmental Services Technicians, ensuring balanced workloads and effective daily operations across academic and research facilities.
• Lead team meetings, deliver safety briefings, approve timesheets and leave requests, and address personnel matters, including coaching, conflict resolution, and performance management.
• Develop and maintain cleaning schedules and service plans that support classroom instruction, laboratory operations, dining services, and research activities.
• Allocate staffing, materials, and equipment to maximize service quality, operational efficiency, and cost effectiveness.
• Conduct routine quality assurance inspections, document findings, and report results to leadership.
• Utilize inspection data to support performance evaluations, training needs, and continuous service improvement.
• Establish and manage emergency response and contingency plans to support academic continuity.
• Ensure staff complete required safety, compliance, policy, and data security training, and oversee the proper handling and storage of custodial equipment and chemicals.
• Manage receipts-funded budgets with an understanding of operational and financial impact.
• Oversee inventory, reporting, and supply usage (including uniforms and equipment) utilizing the AiM system. Research and evaluate tools and materials for economical and environmentally responsible use.
• Identify building deficiencies and non-functional equipment, submit maintenance work orders, and coordinate corrective actions with facility planning staff and campus partners regarding renovations, closures, and space changes.
• Maintain familiarity with assigned facility floor plans and communicate regularly with faculty, staff, students, and building liaisons to ensure service expectations are met.
• Lift, carry, and maneuver materials weighing 30-60 pounds, with or without reasonable accommodation
• Communicate effectively with supervisors, coworkers, and the general public, and follow verbal and written instructions related to work assignments and operational needs.

Other Work/Responsibilities:

• Conduct and attend meetings with University clients
• This position is considered essential personnel and may be required to report to campus under adverse weather conditions
• Perform snow and ice removal within a team environment during inclement weather under the direction of the Associate Director, in addition to coordinating with co-workers during group responses to emergencies
• Perform team cleaning tasks and projects during breaks and when space is accessible.
• Other duties as assigned.

Minimum Experience/Education:

High School Diploma or equivalency and one year of experience in the area of assignment; or equivalent combination of training and experience.

Some positions may require Certification or eligibility for Certification.

Required Qualifications:

• Must be able to communicate effectively with supervisor and the general public. Must be able to follow instructions and other communications regarding assignments and other matters
• Must be proficient in the use of Microsoft Excel and Word, along with use of Google mail and other Internet based mail systems and programs
• Experience supervising employees
• Experience with EVS duties
• Must be able to lift 30 pounds frequently and 60-90 pounds occasionally

Preferred Qualifications:

• Experience managing teams of varying sizes.
• Experience in environmental services or facility operations.
• Proficiency with Microsoft Office (Excel, Word), Google Mail, and other internet-based systems.
• Proven experience managing staff, including assigning tasks, evaluating performance, and providing training or guidance.
• APPA, IFMA, or BOMA certification preferred.

Required license or certification:

Valid North Carolina driver's license is required within 60 days of hire and must be maintained.

Position Number: 00040405