Regulator of Social Housing Campuses

This regional campus focuses on midlands providers, conducting local inspections, financial reviews, and supporting consumer standards compliance in the area.

• Regional Economic Assessments: Local provider viability.
• Consumer Standards Enforcement: Regional tenant issues.
• Governance Reviews: Midlands housing associations.
• Building Safety Checks: Local compliance.
• Engagement: With regional stakeholders.
• Data Collection: Area-specific statistics.

The Bristol campus handles south west regulation, emphasising rural and urban social housing challenges, inspections, and support for smaller providers.

• South West Economic Regulation: Regional financial oversight.
• Consumer Protection: Local safety and quality.
• Governance Support: For south west providers.
• Building Standards: Area inspections.
• Registration Services: Local new entrants.
• Stakeholder Meetings: Regional forums.

This campus serves as the main hub for the Regulator of Social Housing, focusing on core regulatory functions including economic regulation, consumer standards enforcement, and oversight of social housing providers to ensure viability, efficiency, and good governance. It handles general enquiries, referrals, legal service, and publishes annual reports on sector performance.

• Economic Regulation: Financial viability assessments and value for money.
• Consumer Regulation: Standards for safety, quality, responsiveness, transparency, and neighbourhood.
• Governance: Leadership, board effectiveness, and risk management.
• Building Safety: Compliance with new inspection powers from 2024.
• Registration: Processing new providers and de-registrations.
• Data and Statistics: Collecting and analysing sector data.
• Regulatory Judgements: Grading providers on compliance.

The London campus of the Regulator of Social Housing specialises in policy development, stakeholder engagement, and coordination with government departments on social housing regulation. It supports high-level regulatory decisions and consumer protection initiatives.

• Economic Regulation: Policy on rent setting and financial standards.
• Consumer Regulation: Tenant involvement and complaint handling.
• Governance: Best practices for provider boards.
• Building Safety: Collaboration on national standards.
• Registration: Complex cases involving large providers.
• Stakeholder Relations: Liaison with MHCLG and parliament.
• Inspections: Support for consumer-focused inspections.