Rate My Professor Adrian Tan

Dr. Adrian Tan is a faculty member and academic at Curtin University’s Singapore campus, affiliated with the Curtin Business School within the Faculty of Business and Law, where he specializes in Supply Chain Management. He holds a PhD in Management from the University of Canberra, completed between July 2013 and July 2017, and a prior degree in Industrial and Systems Engineering from the National University of Singapore from January 2004 to June 2006. His career includes serving as Research Director, Director of Graduate Research, and Academic at Curtin Singapore, Curtin Business School, from March 2012 to October 2018. During the same period, he was a Lecturer and Associate Professor at Temasek Polytechnic’s School of Engineering, Business Process and Systems Engineering, researching workplace productivity in Singapore. Tan teaches units in supply chain management and maintains expertise in services management and quantitative research methods.

Tan’s research focuses on the future of work and employment, digitalization phenomena, and sustainable supply chains, particularly agent-based factors including technology adoption, education development, circular economy, and international trade relations. His skills encompass data analysis, quantitative research methods, survey analysis, systematic reviews, and bibliometrics. Notable publications include “The role of empathy in the service experience” with B. Muskat and R. Johns (Journal of Service Theory and Practice, 2019, 72 citations), “Team familiarity—Boon for routines, bane for innovation? A review and future research agenda” with B. Muskat et al. (Human Resource Management Review, 2022, 54 citations), “The nexus between sustainable practices in hotels and future Gen Y hospitality students’ career path decisions” with E. Goh and B. Muskat (Journal of Teaching in Travel & Tourism, 2017, 48 citations), “Safety of LLM-based AI chatbots for young consumers in purchase decisions” with K.C. Leo (Young Consumers, 2025, 4 citations), “Is the Human Development Index Still Appropriate for the Assessment of Quality of Life?” (Quality of Life: An Interdisciplinary Perspective, 2021, 6 citations), and recent works on autonomous service delivery with agentic AI and the impact of digital technology on cybercrime. Across 13 publications, his scholarship has accumulated 244 citations and 25,116 reads. Tan is a Project Management Professional (PMP, 2008), Certified Six Sigma Black Belt (2006), Certified Lean Healthcare practitioner (2011), and member of the Academy of Management, Australian & New Zealand Academy of Management, Project Management Institute, and others. He contributes as a reviewer for journals like ASQ’s Quality Progress and conferences such as EURAM.