As the "front door" to the college, the Navigator serves as a key point of contact, stationed at the front desk and responsible for managing a high volume of in-person interactions, phone calls, multiple email accounts, and the processing of enrollment documents such as transcripts and electronic forms.
This is a customer service focused role, where responsibilities include greeting guests, answering student questions, and guiding individuals to appropriate campus resources. The Navigator is expected to develop deep knowledge of the college's enrollment processes-both credit and non-credit-to provide accurate and helpful support to prospective and incoming students.
Collaboration is essential to this position. The Navigator works closely with faculty and staff to ensure a smooth and informed enrollment experience for all students. They also participate in ongoing professional development related to key service areas including admissions, financial aid, academic advising, registration, and business office functions.
Success in this role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, student-centered environment.
A comprehensive benefits package is offered to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan.
Essential Duties Summary
- Provide assistance to all current and potential students of the College, including, but not limited to career assessment, enrollment applications, financial aid completion, financial aid forms, residency determination service (RDS), placement information, registration, transfer information, and payment; referring to college resources, faculty, and/or staff as needed
- Assist students in selecting educational programs compatible with their interests, needs, and abilities; administer introductory online career assessments as needed
- Guide students seeking non-credit programs through the online registration process and collect documentation and register students for non-credit medical programs
- Process transcripts, forms, and other documentation to allow students to register as quickly as possible
- Serve as the primary contact for the college by answering main phone line, website inquiry forms, and inquiry emails
- Provide referrals for services based upon individualized student needs by connecting students with relevant College resources, faculty, and/or staff
- Maintain current knowledge base of all student related resources, procedures, and policies
- Teach students how to navigate the student Self Service, electronic forms, and other SPCC IT resources
- Collaborate with all areas of the College to support student success initiatives and to provide students with accurate and timely information to make informed and positive decisions
- Maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees
- Adhere to all SPCC's policies and procedures
- Establish and maintain effective working relationships with students, staff, faculty, and the public
- Work effectively within an ethnic, cultural, and socially diverse student population
- Maintain confidentiality of all records in accordance with FERPA
- Work variable schedule if needed, including evenings/weekends and travel between campuses
- Other duties as assigned
