16378 - Student Welfare Officer

Brunel University London - Directorate of Student Support Services

Location: Uxbridge

Salary: £34,145 to £38,638 inclusive of London weighting with potential to progress to £40,757 per annum, inclusive of London weighting, through sustained exceptional contribution. Grade 6.

Hours: Full Time

Contract Type: Permanent

Placed On: 14th October 2025

Closes: 28th October 2025

Job Ref: 597764

Location: Brunel University London, Uxbridge Campus

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home.

The Student Welfare Team is searching for an empathetic, proactive, and dedicated professional to join our dynamic team within the Student Support Services department.

The core focus of the Student Welfare Officer role is to provide a comprehensive, first-point-of-contact support service for students. The position acts as a case holder, offering confidential advice and guidance on a range of issues—from personal wellbeing and finances to university regulations. The primary goal is to provide a holistic and efficient service that minimises the impact of personal challenges on a student's academic journey.

Key responsibilities include:

• Conducting face-to-face and online sessions to advise students and their families.
• Handling individual student cases from start to finish, making independent decisions on the best course of action and referring to specialist services when necessary.
• Working closely with various university departments and external agencies to ensure a coordinated and integrated support network.
• Leading projects and providing wellbeing activities to foster greater student resilience.

An ideal candidate will have a degree (or equivalent) and exceptional interpersonal and communication skills. Experience handling sensitive information and situations is a must.

We offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities as well as a great occupational pension scheme and a range of health-related support. The University is committed to a hybrid working approach.

Closing date for applications: Tuesday, 28th October 2025 (23:59)

Interviews will take place on week of 3rd November 2025, in person.

For further details about the post including the Job Description and Person Specification and to apply please click the 'Apply' button.

If you have any technical issues please contact us at: hrsystems@brunel.ac.uk.

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment.

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.