Academic Advising Specialist, CID/CBE Student Support Services

SUMMARY

The College of Innovation and Design (CID/CBE) Academic Advising Specialist provides professional academic advising and student success support for students enrolled in online competency-based education programs. This position utilizes institutional policies, curriculum requirements, and established degree plans to guide students in developing efficient pathways to degree completion and places a high emphasis on excellence in customer service.

DUTIES & RESPONSIBILITIES

• Advise and support students enrolled in competency-based education programs by interpreting program requirements, monitoring academic progress, and providing individualized academic guidance.
• Evaluate established degree plans and guide students in developing efficient pathways to degree completion aligned with institutional and program requirements.
• Develop, review, and revise degree plans to ensure alignment with evolving curriculum requirements, academic policies, and program updates.
• Provide academic advising related to enrollment, registration planning, and academic standing, including counseling students placed on academic probation and recommending appropriate academic strategies.
• Assess student inquiries and support needs, exercising professional judgment to provide appropriate academic guidance, resources, and referrals.
• Facilitate student connections with post-graduation resources, including Career Preparedness and Alumni services, to support career readiness and ongoing engagement with the university.
• Conduct proactive outreach, advising meetings, and follow-up with CID students to evaluate concerns, coordinate support services, and promote student success and retention.

MINIMUM REQUIREMENTS

• Education: Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Experience / Knowledge / Skills: Four years of related experience in customer or student services. Knowledge of word processing, spreadsheet, and database applications.
• Ability to: Multi-task and work well as part of a team. Ability to process sensitive information and maintain confidentiality.
• Licensing/Professional Certifications: None
• Physical Requirements: None
• Other Requirements: May occasionally require work outside normal business hours such as evenings or weekends.