Academic Advising Specialist, CID/CBE Student Support Services
SUMMARY
The College of Innovation and Design (CID/CBE) Academic Advising Specialist provides professional academic advising and student success support for students enrolled in online competency-based education programs. This position utilizes institutional policies, curriculum requirements, and established degree plans to guide students in developing efficient pathways to degree completion and places a high emphasis on excellence in customer service.
DUTIES & RESPONSIBILITIES
- Advise and support students enrolled in competency-based education programs by interpreting program requirements, monitoring academic progress, and providing individualized academic guidance.
- Evaluate established degree plans and guide students in developing efficient pathways to degree completion aligned with institutional and program requirements.
- Develop, review, and revise degree plans to ensure alignment with evolving curriculum requirements, academic policies, and program updates.
- Provide academic advising related to enrollment, registration planning, and academic standing, including counseling students placed on academic probation and recommending appropriate academic strategies.
- Assess student inquiries and support needs, exercising professional judgment to provide appropriate academic guidance, resources, and referrals.
- Facilitate student connections with post-graduation resources, including Career Preparedness and Alumni services, to support career readiness and ongoing engagement with the university.
- Conduct proactive outreach, advising meetings, and follow-up with CID students to evaluate concerns, coordinate support services, and promote student success and retention.
MINIMUM REQUIREMENTS
- Education: Bachelor’s degree in applicable field or equivalent combination of education and experience.
- Experience / Knowledge / Skills: Four years of related experience in customer or student services. Knowledge of word processing, spreadsheet, and database applications.
- Ability to: Multi-task and work well as part of a team. Ability to process sensitive information and maintain confidentiality.
- Licensing/Professional Certifications: None
- Physical Requirements: None
- Other Requirements: May occasionally require work outside normal business hours such as evenings or weekends.
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