Academic and Success Coach: Program Manager

Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high-quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by “focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society.”

The Academic & Success Coach: Program Manager plays an integral role in the EXCELerator and the college at large. This role provides subject-specific tutoring while serving as a holistic guide to help students navigate their academic journey and connect them with campus resources. This involves developing the broader skills needed for students to have long-term success in both academics and their career. This role serves as tutor, mentor, facilitator of self-discovery, accountability partner, skills developer, and champion of growth and transformation.

Program Manager Academic Coach - Duties and Responsibilities

Leadership & Support

• Serve as the point of contact for the Academic Coaches offering guidance, mentoring, and troubleshooting support.
• Collaborate closely with the Director to implement strategic initiatives and align coaching efforts with departmental goals.
• Act as a floor manager to ensure smooth daily operations within the EXCELerator and provide leadership presence in the Director's absence.

Program Coordination & Development

• Assist in planning, coordinating, and executing workshops, student success events, and coaching outreach activities.
• Lead or co-lead departmental initiatives, such as specialized coaching programs (e.g., probation coaching, time management series, midterm check-ins).

Training & Supervision

• Train, onboard, and provide ongoing professional development for new Academic Coaches and Peer Tutors.
• Supervise Part-Time Academic Coaches and Student Workers.
• Monitor and support coaching quality by reviewing documentation, providing feedback, and facilitating team meetings.
• Help create resource materials, guides, and toolkits for use by Academic Coaches and students.

Administrative & Operational Support

• Assist with scheduling coverage for front desk and coaching shifts, events, and tutoring support across the center.
• Manage internal communications and assist in preparing materials for staff meetings and training sessions.

Academic & Success Coaching Support

• Providing individualized academic coaching in either of the following subject areas: Chemistry, Writing, Math, and Biology.
• Serving as a campus mentor/navigator for SCC Students.
• Helping students develop effective learning strategies, study skills, time management, and organizational skills, etc.
• Assisting students in identifying academic strengths and areas for improvement.
• Supporting students in navigating academic challenges, setting goals, and overcoming obstacles.
• Providing proactive outreach to at-risk students and connecting them with resources.
• Develop and distribute supplemental learning materials to support students.
• Monitoring student progress and providing feedback to students, faculty, and administration as needed.
• Plan and execute academic engagement events, such as Study Hall Slam Sessions, Student Empowerment events.
• Collaborate with department chairs to create course review workshops.

Program Development and Implementation

• Developing and facilitating workshops, seminars, and training programs on academic success topics.
• Creating and implementing strategies to improve student retention and completion rates.
• Collaborating with faculty and other departments to enhance student support.
• Developing and implementing procedures for programming to include faculty and department input, attendance tracking, and assessment of student progress.

Resource and Referral

• Connecting students with campus resources, such as counseling, disability services, student health & wellness, student life, career services, advising, and financial aid.
• Mentor students to help them learn how to self-advocate with their faculty or other support services.
• Participating in SCC’s “Teams Supporting Teams” Initiatives; This includes supporting student services area: Academic Advising, Financial Aid, Enrollment Services, Student Activities, Student Health & Wellness.

Data Collection and Reporting

• Maintaining regular and accurate records of student interactions and progress in the appropriate system.
• Track student attendance and faculty collaboration at programming events.
• Collecting data and preparing reports on student success and retention initiatives.

Required Qualifications

• Master's degree in Higher Education, Student Affairs, Education, Counseling, Academic Discipline, or a related field.
• Minimum of 2–3 years of professional experience in higher education, preferably in academic support, tutoring, student success, advising, retention, or learning assistance.
• Experience developing, coordinating, and assessing student-success programs and initiatives.
• Experience supervising, training, and supporting staff, including part-time employees, tutors, academic coaches, or student workers.
• Knowledge of student retention, persistence, academic intervention, and engagement strategies, particularly within a community college environment.
• Ability to use student data and assessment results to evaluate program effectiveness and identify opportunities for improvement.
• Strong leadership, organizational, communication, and problem-solving skills.
• Demonstrated ability to collaborate with faculty, Academic Advising, Career Services, Financial Aid, Disability Support Services, and other student-support departments.
• Experience planning and facilitating workshops, academic-support events, outreach initiatives, and student-success programming.
• Ability to manage daily operations of a collaborative student-success or learning environment, including staffing, scheduling, service delivery, and student concerns.
• Proficiency with educational technology and common higher-education systems, such as learning management systems, Microsoft 365, scheduling platforms, and student information systems.
• Ability to work a flexible schedule, including occasional evenings or special events, based on departmental needs.