Provides ongoing academic and career advisement, coaching, and
mentoring, which includes assisting students in choosing career
paths, programs of study, classes, and colleges to support
persistence, retention, and completion.
Facilitates academic guidance, tutoring, study skills
development, financial assistance and literacy, and transfer
pathways, which includes assisting students with completing
transfer applications and financial aid forms.
Tracks, monitors, and maintains accurate records of student
academic progress with periodic checks of transcripts and other
materials.
Responds to at-risk reporting with appropriate student
outreach, referral, and follow-up.
Facilitates supplemental instruction, including programming in
CANVAS, arranges transfer and cultural visits, and develops
resources for program students.
Assists the Coordinator with budget and program support
responsibilities as needed.
Partners with the Coordinator and applicable staff in
conducting research related to project evaluation and assists with
providing assessment data for annual reports, consultant visits,
and grant submissions.
Provides outreach to students through class presentations,
college events, and other initiatives, some of which may include
night and/or weekend commitments.
Develops and maintains professional relationships professional
relationships with SF departments, University of Florida, and
community constituents.
Works closely with peers and internal departments to
effectively and holistically serve program students.
Engages in ongoing professional development to maintain
currency in the field.
Keeps a record of operating procedures and may share position
specific knowledge, including use of collegewide ERP and related
system processes, by providing guidance on standard operations and
established departmental procedures as needed.
Provides service to the college through participation in
events, committees, and other college activities.
Complies with all published College Rules, procedures,
guidelines, and laws/regulations governing public employees,
including but not limited to those related to document retention
and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of
records and other sensitive information according to appropriate
state, federal, and college regulations, policies, and
procedures.
Provides service excellence through courteous, informed,
accessible, and professional engagement.
Performs other duties as assigned.
QUALIFICATIONS
Required: A bachelor's degree in education, psychology,
social work, or a related field OR an associate's degree in
education, psychology, social work, or a related field and two (2)
years of experience as a TRIO Academic Coach; one (1) to two (2)
years of experience in TRIO, SSS, Student Affairs, or similar
programs targeting Veteran students; demonstrable familiarity with
military experiences.
Additional Requirements: A criminal background check will be
conducted. Applicants must have a valid Florida Class E Operator
(driver’s) license and be authorized to drive for the
college.
Preferred: A master's degree in education, psychology,
social work, counseling, or a related fields with three (3) years
of professional experience. Demonstrated success in overcoming
barriers similar to those of the project's target population or
experience in working with this population; case management,
educational advising, recordkeeping, documentation, and project
evaluation experience; strong communication skills and
technological skills.
General Knowledge, Skills, and Abilities
- Ability to work successfully in a multi-cultural
environment.
- Adaptability to Change – able to be flexible and supportive,
able to positively and proactively assimilate change in rapid
growth environment.
- Analytical Aptitude & Problem Solving - able to analyze
information, problems, situations, practices and/or procedures,
collect and interpret data, reason logically, establish facts,
identify and define existing and potential issues, recognize the
interrelationships among elements, draw valid conclusions, develop
recommendations, as well as alternative courses of action, select
appropriate course, follow up, and evaluate.
- Communication – able to effectively communicate in a
professional, diplomatic, empathetic, and tactful manner using
preferred method and level as applicable to the job.
- Critical Thinking & Judgement - able to make well-reasoned,
sensible, and timely decisions based on careful, objective review
and informed analysis of available information, considerations, and
other factors.
- Customer Service – ability to respond promptly and courteously
to all questions from students and faculty, demonstrating patience
and persistence when helping students with little or no computer
skills.
- Ethics – able to demonstrate integrity, professionalism,
civility, and a high degree of ethics in all job-related
actions.
- Organization & Time Management – able to plan, schedule,
and organize tasks related to the job to achieve goals within or
ahead of established time frames.
- Problem Solving – proven skills in identifying issues,
determining their cause, developing creative solutions, and
following through with implementing resolutions.
- Relationship Management – able to personally provide high level
of interactive service to others, building relationships and
addressing identified needs.
- Results Orientation – proven ability to set and exceed
established targets.
- Systems & Software - proficient level of knowledge of
Microsoft Office and/or relevant position software programs.
- Detail Oriented - Proven accuracy and attention to
detail.
- Multi-task - Ability to expeditiously organize, coordinate,
manage, prioritize, and perform multiple tasks simultaneously to
swiftly assess a situation, determine a logical course of action,
and apply the appropriate response.
Application Process: All applicants must submit a completed
online SF application, a letter of intent, an up-to-date
resume/curriculum vitae, and unofficial academic transcripts (if
applicable) to be considered for this position. Unofficial
transcripts are
only accepted for review purposes, official
transcripts are
required prior to any offer of employment
being made.
If you are a retiree of the Florida Retirement System (FRS),
please check with the FRS on how your current benefits will be
affected if you are re-employed with the State of Florida. Your
current retirement benefits may be canceled, suspended or deemed
ineligible depending upon the date of your
retirement.
Santa Fe College (SF) is committed to maintaining a work and
educational environment that embraces diversity and where no member
of the college community is excluded from participation in, denied
the benefits of, or subject to discrimination in any college
program or activity based on: their race, ethnicity, national
origin, color, religion, age, disability, sex, pregnancy status,
gender identity, sexual orientation, marital status, genetic
information, political opinions or affiliations, or veteran status.
This commitment applies to employees, volunteers, students, and, to
the extent possible, to third parties, applicants for admission,
applicants for employment, and the general public.
sfcollege.edu/eaeo
Inquiries regarding non-discrimination policies or concerns about
discrimination or harassment, including concerns about sexual
harassment or sexual violence under Title IX, should be directed
to:
equity.officer@sfcollege.edu
Santa Fe College reserves the right to extend deadlines and/or not
to offer advertised positions. Preference will be given to eligible
veterans and spouses of veterans.
