Academic Operations Specialist

course scheduling support, coordinating assessment and accreditation activities, managing internal course feedback and evaluation processes, coordinating syllabi review and maintenance, supporting data collection and, report preparation, and providing support to the Academic Affairs team and program leadership. Education and Experience: Bachelor's degree. Experience working in a higher education setting is preferred, in field of curriculum or academic affairs Skills and Knowledge: Excellent written and verbal communication, organizational, and problem-solving skills Ability to work on cross-functional teams Ability to prioritize and complete multiple tasks simultaneously while meeting deadlines Ability to take direction well, be flexible, and anticipate and self-direct projects as needed Responsibilities: Course Scheduling Support Collaborate and meet regularly with the Director of Academic Operations to update course schedules for all academic terms and programs, including classes, times, and spaces; ensure all curriculum changes are reflected in draft schedules; and regularly discuss schedule needs and requests Update all course scheduling each semester prior to registration Communicate day, time, and room assignments with instructors and staff during each course scheduling cycle, and provide timely submissions of scheduling changes and requests with the Registrar Oversee classroom space management and ensure proper updates to classroom Outlook calendars in collaboration with relevant stakeholders to facilitate the planning and scheduling of classes and class-related events Manage, disseminate, and record results of full-time and part-time instructors' teaching preference surveys Coordinate the final exam schedule for all iSchool campus classes each semester, distributing information to instructors and submitting timely requests with the Registrar Maintain spreadsheets that track historical class enrollment/offering data Maintain Schedule of Classes reports with enrollment data in shared space for program leadership and other relevant stakeholders Provide relevant stakeholders with data reports on a regular basis Course Feedback & Evaluation Support Serve as main point of contact for the SU course feedback system, communicating any changes or updates to the office, providing suggestions for improvement when necessary, and responding to inquiries surrounding evaluations Manage the course evaluation process; review and ensure accuracy of existing course evaluation setups for classes/faculty each semester; store evaluations and disseminate as needed Communicate course evaluation review processes and cycle information to relevant stakeholders for mid-semester and term/semester end Collaborate with the Director of Academic Operations, Director of Faculty Initiatives, and Associate Dean of Academic Affairs to analyze evaluation results and raise consistent issues surrounding course content or instructional quality Ensure program leadership have access to the course feedback system during periods of transition and change Syllabi Review and Maintenance Responsible for review of all course syllabi to assess compliance issues, maintain all approved learning objectives, and verify newest versions are being used in each course syllabus Create and/or update syllabus templates that meet established accessibility standards and make available for faculty use, assisting when needed to ensure faculty members have updated their syllabi Maintain iSchool customized syllabi templates aligning with SU Senate requirements and guidelines Maintain the iSchool Student Policies and Services syllabus appendix and distribute to faculty annually or in coordination with distribution updates from the SU Senate Assist in advising and instructing faculty on the inclusion of required content and University guidelines for syllabus publication Collaborate with the Director of Faculty Initiatives on alignment of course tagging, shared competencies, PLOs, and key assignments on course syllabi Collaborate with the Director of Academic Operations in the maintenance of all IST syllabi on an annual basis, and archive syllabi in a retrievable fashion Assessment and Accreditation Collaborate with the Associate Dean for Academic Affairs, Director of Academic Operations, and program leadership on accreditation and assessment needs, priorities, and timelines Provide support for all related assessment and accreditation activities and processes, and record, store, manage, and disseminate data as appropriate Assist in the coordination of accurate data collection for annual assessment and action plans and annual program review, and ensure timely submission to Institutional Effectiveness Maintain, update, and ensure accuracy of program learning outcomes and curriculum maps for new or updated majors/programs/minors/courses to track annual assessment objectives and program review cycles, in collaboration with program leadership, faculty, and other relevant stakeholders Provide support to the Academic Affairs team, program leadership, and related committees with the coordination of accreditation reporting databases and reporting systems for academic programs ( ALA , P&SS, ALISE data), and ensure submission of data is within project timelines Keep accurate records of accreditation reports, standards, and self-studies Ensure ALA consumer information is completed and posted to the website as needed, in collaboration with various units at the iSchool Operational Support and Collaboration Provide logistical, operational, and administrative support to the Academic Affairs team Support program leadership with scheduling program committee meetings every semester; attend each meeting, record minutes, and store and distribute agendas and minutes Receive training in SU-approved curriculum-related academic operations platforms to serve as backup for the Director of Academic Operations in inputting curriculum revisions and proposals, with the long-term goal of being the originator of all proposals and revisions in the process Maintain a spreadsheet every term/semester that details part-time instructor teaching assignments for payroll purposes, in collaboration with the Budget Team Maintain, store, and update a spreadsheet with part-time instructor information/data, and ensure resumes of current and active adjuncts are updated on an annual basis Generate, disseminate, and record results of school-wide surveys related to Academic Affairs as needed/requested, including but not limited to surveys regarding office hours, online course revisions, etc. Participate in Academic Operations projects as assigned by the Director, ensuring accurate data collection and task completion within project timelines Generate academic affairs-related reports as needed/requested About Syracuse University: Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu. About the Syracuse area: Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. Application Deadline: Full Consideration By: To apply, visit https://www.sujobopps.com/postings/114516 Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Copyright 2025 Jobelephant.com Inc. All rights reserved. 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