"Academic SEEK Student Support Counselor (HEOa) (SEEK Program)"

POSITION DETAILS

SEEK (Search for Education, Elevation, and Knowledge) is a higher education opportunity program established at the senior CUNY colleges to provide comprehensive academic support to assist capable students who otherwise might not be able to attend college. Provides educational programs, academic advice, and assistance to SEEK students. The Academic SEEK Student Support Counselor reports directly to the SEEK Program Director.

Duties and responsibilities include but are not limited to:

• Conduct outreach to students flagged for academic risk, registration issues, financial aid holds, and other barriers to success.
• Assesses students’ academic, personal, and career development needs.
• Support SEEK’s enrollment, advisement, and retention processes, including new-student onboarding, orientation, and ongoing touchpoints.
• Build strong partnerships with faculty, academic departments, and administrative units to address barriers to student success.
• Create and oversee programming that enhances student skill-building, personal development, and learning outcomes.
• Assist with implementing targeted retention campaigns, progression initiatives, and academic interventions.
• Provides personal, career, and educational advising to individuals and groups; maintains student files and contact data.
• Initiate, develop, and deliver workshops, panels, presentations, and special programs that support students’ growth and coordinate retention services with campus partners.
• Advocate for the needs and concerns of SEEK students, ensuring access to appropriate support services and accommodations.
• Participate in program planning and assessment.

QUALIFICATIONS

A Master's degree in an appropriate discipline (e.g., counseling, guidance, social work, or psychology) and two years' related experience.

• Experience implementing student support, enrollment, and retention strategies, including academic success coaching, intrusive advising, case management, or similar high-touch student engagement models.
• Exceptional attention to detail, time management, and organizational skills, with the ability to prioritize competing demands, follow through on tasks, and proactively identify and resolve student concerns.
• Ability to work productively in a dynamic student-focused and customer-responsive environment.
• Familiarity and comfort with CRM and collegiate case-management systems.

Preferred Qualifications

• Minimum of 5-6 years of progressively responsible experience in counseling, academic advisement, student success, or related student-services roles.
• Proficiency in educational technology, learning management systems, and data analytics tools.

CUNY TITLE OVERVIEW

Provides educational programs, academic advice, and counseling assistance to students in one of CUNY's comprehensive support programs.

• Provides advice and counsel to students covering academic, social, career, and related issues, making appropriate referrals as needed
• Determines areas of need and develops and teaches orientation programs, seminars, student workshops, and other activities
• Develops interventions related to student academic status and success
• Reports on activities and outcomes, assisting with report-writing and data collection
• Collaborates with academic and student support departments to ensure students are utilizing available services and programming
• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt