Academic Services Manager

University of London - University of London - Worldwide

The University of London is one of the largest and most diverse higher education institutions in the world and is a leading provider of online, distance learning. In 1858, we made our degrees available to study anywhere in the world. Today, we have more than 40,000 students in over 190 countries, studying on 100+ degrees, diplomas and certificates.

The Role

The University of London Worldwide is responsible for the development and delivery of our distance learning programmes and is seeking to appoint two Academic Services Manager (12 month FTC - maternity cover) to join the Online Education Directorate.

You will be a confident and charismatic professional who can successfully manage the relationships with key personnel at our federation member partners. With oversight of a portfolio, you will gain keen insights into how various academic programmes are performing; and be able to work with the programme teams to ensure these programmes are functioning well and meeting their potential so as to ensure a high quality student experience.

A good communicator, you will be able to facilitate between both academic and operational teams and be able to work with colleagues to resolve any issues swiftly and efficiently. You will be proactive and be able to consider the wider implications and risks of decisions that might impact programmes in your portfolio.

With a good understanding of the importance of quality assurance, you will draft and publish key programme documentation (for example, Programme Regulations, Programme Annual Monitoring Reports) and be aware of how current and developing issues in Higher Education, such as the OfS Conditions of Registration and the QAA’s UK Quality Code, impact programme policies.

Working in an established team, you will be provided with support but must also be able to manage your own portfolio independently and be prepared to be involved in/lead mini projects to scope out new activities to improve performance. This will also feed into work relating to the design and development of new programmes and products.

For a full role profile, please refer to the job description below.

Further Information

To be considered for this opportunity, please submit your Application and CV before the closing date at midnight on 26th September 2025.

Interviews will likely take place w/c 6th October 2025.

Internal candidates already employed by the University may be eligible to take up this role as a secondment position.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.