About this Position
The Academic Success Coach works with faculty and staff to facilitate and support the curricular and co-curricular development and retention of OSU-Oklahoma City students. The Academic Success Coach provides academic support services via individual and small group meetings, workshops, and classroom presentations with the goal of helping students develop and implement strategies to succeed academically.
Required Qualifications
- Bachelor's (degree must be conferred on or before agreed upon start date)
- Minimum of two years work experience providing customer service, problem solving, and effective communication with diverse constituents.
- Minimum of two years teaching, training, or success coaching experience.
Skills, Proficiencies, and/or Knowledge:
- Knowledge of and ability to follow college policies and procedures.
- Knowledge of educational tutoring, principles, practices, techniques, and theory.
- Knowledge of student success initiative development and implementation.
- Knowledge of student resources, referrals, and services.
- Skill in listening to issues, synthesizing information, and reaching sound conclusions.
- Skill in presenting ideas and concepts orally and in writing to a diverse audience and adapting communication style to that audience.
- Ability to network effectively to forge strong stakeholder relationships that maximize retention efforts.
- Ability to relate to a diverse population and to maintain composure when faced with difficult situations.
- Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.
- Ability to analyze problems, identify solutions and take appropriate action, resolve problems using independent judgment and decision-making processes.
- Ability to handle multiple tasks and prioritize effectively with a high degree of accuracy and attention to detail.
- Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
- High degree of initiative to work independently and collaborate in a team environment.
- Demonstrated knowledge of office technologies including but not limited to office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
- Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
- Demonstrated history of ethical and professional behavior.
Preferred Qualifications
- Bachelor's
- Bachelor's degree in education, social work, or human services, or a bachelor's degree with relevant experience assisting high school students, college students, or adult learners.
- Experience providing instruction, success coaching, or counseling to adult learners.
Working Conditions
- Must be able to work flexible hours to include some nights and weekends.
- Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
Physical Requirements
- Duties require extended periods of sitting, talking and listening.
- Duties require extensive use of computers, telephone and other office equipment.
- Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).