John E. Thomas Hall, 287 Rivers St, Boone, NC 28608, USA
Appalachian State University
Type
Full time, Staff / Administration
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Minimum Qualifications
Graduation from high school and one year of related office
experience; or an equivalent combination of education and
experience.
Diplomas or degrees must be received from appropriately accredited
institutions.
License/Certification Required
Essential Job Functions
Acts as primary office contact for the office (ie., in person,
electronic, and phone) by responding professionally and accurately
to inquiries (verbal or written) providing information regarding
disability law, individual status with the office, office
processes, referrals, or with University-related resources,
processes, and policies.
Oversight of administrative support to office staff through
workflow coordination, scheduling appointments, projects, etc.
Overall, office management of departmental budget, payroll
timesheet submission of student staff, contractual and purchase
processes, travel requests, P-card, reimbursements, etc.
Creates, maintains and organizes client files and records in
accordance with state and federal regulations.
Oversight of office analytics, tracking, and reporting.
Serves as the central administrator of client file management
and processes requests for accommodations and confidential medical
documentation.
Assists office staff in the coordination/implementation of
approved accommodations.
Knowledge, Skills, & Abilities Required for this
Position Knowledge of:
Office management including the handling of confidential
documents
Computer programs and systems to quickly address and meet
business needs
Skills & Abilities Required:
Effective communication strategies (verbal, written, and
interpersonal) to meet constituents' needs
Exceptional organizational skills and detail-oriented
Ability to consistently practice diplomacy, discretion, and
exceptional customer service
Ability to use proper spelling, grammar, punctuation, and
sentence structure to ensure that written materials prepared and
reviewed are complete, concise, and error-free
Ability to maintain the confidentiality of sensitive and
confidential information (e.g., personnel-related issues,
FERPA-protected student information, etc.)
Ability to take initiative, work independently, and complete
projects without detailed instructions
Ability to maintain detailed records of work-related
activities
Ability to manage workload and prioritize work assignments to
ensure completion within established timeframes and by expected
deadlines
Strong critical thinking skills
Ability to manage multiple budgets with accuracy
Preferred Qualifications
experience working at a university and knowledge of policies
and procedures relevant to the position
experience working with confidential information and/or
compliance area
Three or more years of related office experience
Experience with Microsoft Office, Database management,
Procurement Card credit card program, Banner programs, AIM, YoMart,
and Degree Works
Demonstrated ability to work in a high-volume environment with
competing deadlines
Appalachian State University is an Affirmative Action/Equal
Opportunity Employer. The University does not discriminate in
access to its educational programs and activities, or with respect
to hiring or the terms and conditions of employment, on the basis
of race, color, national origin, religion, sex, gender identity and
expression, political affiliation, age, disability, veteran status,
genetic information or sexual orientation.
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Job details
Title
Access
Employer
Appalachian State University
Location
John E. Thomas Hall, 287 Rivers St, Boone, NC 28608, USA
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