Access Services & Resource Sharing Specialist

About the Department:

The mission of George Mason University Law School Library is to support the instructional, research, and service missions of the law school. Primarily a teaching and research center, the Law Library is the foremost means through which students and faculty gain access to organized information and knowledge. By fostering excellence in staff, development of the collection, and services offered to faculty and students, the Law Library performs a unique and indispensable function in the educational process. The Law Library also serves as an intellectual focal point and valuable resource for the Northern Virginia legal community.

About the Position:

The Access Services & Resource Sharing Specialist ensures the Law Library provides high quality service and seamless access to information resources by assisting with all operations and functions in Access Services, including circulation, resource sharing and document delivery, and collection maintenance. This position serves as the primary point of contact in Access Services in the late afternoons and evenings. The Access Services Specialist is part of a highly collaborative and dedicated team and reports to the Head of Access Services.

Responsibilities:

Resource Sharing:

• Primary responsibility for implementing all resource sharing and document delivery programs, including interlibrary borrowing, lending, and print and digital document delivery;
• Develop and maintain a high level of knowledge of resource sharing practices and systems; and
• Collaborate closely with colleagues at Mason Libraries and the Washington Research Library Consortium (WRLC) to execute fulfilment and resource sharing programs and services.

Circulation Desk:

• Regularly staff the circulation desk in the afternoon and evening;
• Provide high quality service to patrons by providing access to materials and information;
• Interpret and enforce library and departmental guidelines, policies, and procedures; and
• Assist the Head of Access Services with recruiting, hiring, training, and managing student and wage employees who staff the circulation desk.

Access Services:

• Under the direction of, and in collaboration with the Head of Access Services, assist with all Access Services-related operations and functions, such as developing, documenting, and maintaining policies, procedures, and workflows;
• Collect and analyze data related to circulation, resource sharing, and space utilization;
• Develop and maintain expertise in the fulfillment module of integrated library system;
• Help to manage and coordinate access to library facilities and spaces (e.g., study rooms, operating hours, and signage); and
• Participate in marketing library resources, services, and outreach to the law school community.

Collection Maintenance:

• Primary responsibility for day-to-day collection and stacks maintenance, including shelving physical materials (print, microform, media), straightening and periodically cleaning shelves, updating book and shelf labels, and shelf reading;
• Assist with maintenance and management of the library’s reserve collection, which includes course reserve;
• Under the direction of the Head of Access Services, manage and execute special projects such as shifting and weeding materials; and
• Supervise the work of student and wage employees assisting with collection maintenance.

Other Duties As Assigned:

• Perform other duties as assigned including, but not limited to, serving on library, law school, or university committees;
• Continuously learn and grow by participating in professional development opportunities; and
• Collaborate with other law library departments on important projects and initiatives.

Required Qualifications:

• Bachelor’s degree in related field, or equivalent combination of education and experience;
• Experience working in a library or legal setting;
• Strong oral and written communication skills;
• Commitment to outstanding customer service;
• Strong analytical ability and problem-solving skills;
• Ability to work flexibly and collaboratively;
• Commitment to continuous improvement, learning, and innovation;
• Strong time management, organizational, and project management skills; and
• Ability to train, mentor, and provide feedback on the work of student employees.

Preferred Qualifications:

• Experience working in a library in either circulation or resource sharing/interlibrary loan.