Accommodation Reception Assistant

University of Kent - Student Accommodation

Closing Date
23.59 hours BST on Tuesday 31 March 2026 (unless otherwise stated*)

If you have previous experience of office reception, administration or customer service work in a busy demanding customer service environment then this is a great opportunity for you.

Join us as Accommodation Reception Assistant where you will provide a friendly, helpful and informative reception service at the University Student Accommodation and Campus Services building and ensure that a high standard of customer service is met.

As Accommodation Reception Assistant you can expect to be involved in:

• Ensuring all communications are handled in a professional manner.
• Becoming familiar with the University website to ensure the provision of passing on correct and relevant information to students and visitors.
• Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquires accurately.
• Ensuring mail and courier parcel deliveries are received with a signature and held securely and distributed without unnecessary delays. Carrying out general administrative duties under the guidance of the Senior Accommodation Coordinator.

What will you bring to the role?

• Good professional approach, with a friendly, and calm manner.
• Excellent verbal and written communication skills, the ability to deal confidently with a range of people at all levels.
• Ability to actively listen to and cope with difficult people and unexpected situations either in person or on the telephone.
• Have a basic understanding of social media platforms and proficient IT skills in Outlook, Word and Excel, able to use office equipment proficiently.
• Capable of basic maths calculations in relation to financial charges and calculations.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-391-26.

Please complete your application via the ‘Apply’ button above.