"Administrative Assistant 1 (NY HELPS)"

Job Details

Position Details

Position Information

Budget Title
Administrative Assistant 1 (NY HELPS)

Campus Title
Administrative Assistant 1 (NY HELPS)

School/Division
Student Affairs, Division of

Department
Disability Resources Office

Staff Sub-Type
Staff & Administration

Salary Level
SG011

Salary Range
$40,391-$47,695

Position Effort
Full-Time

Position Summary

Provide key administrative support and serve as a receptionist for the SUNY Cortland Disability Resources Office. Position is Monday – Friday 8:00am-4:30pm with 1 hour for lunch between 12:00-1:00pm.
Serve as the primary administrative assistant support for the Director. Some ongoing oversight and support will be expected related to responsibilities of the Associate Director, Technology Accessibility Coordinator, Learning Strategist, Testing Administrative Services Program, and Sensory Room.

Watch to learn more about careers at SUNY Cortland: https://www.youtube.com/watch?v=98njPbVKNFY

What makes SUNY Cortland a great place to work?

• Our positions provide predictable salary progressions, and many offer permanency.
• Generous benefits include health, dental, and vision insurance, various retirement program options, paid family leave and/or parental leaves, flexible spending and dependent care accounts, long term disability and tuition reimbursement.
• SUNY Cortland prioritizes work-life balance and well-being in all forms. The university’s state-of-the-art Student Life Center is free for employees to use, with membership options for families. SUNY Cortland’s Child Care Center welcomes the children of employees and community members, as space allows. Alternate work schedules are available with a supervisor’s approval.
• Professional development opportunities exist through training, continuing education programs, tuition reimbursement and conference travel, based on funding.
• Cortland County and surrounding areas offer easy access to arts, entertainment, outdoor recreation and much more. Experience Cortland dives deep into the region’s offerings

Major Responsibilities

Front Desk & Communication Management

• Serve as the first contact for students, parents, faculty, staff, and administrators in a highly confidential and high-traffic office.
• Screen all telephone, email, and in-person requests for appointments, information, and assistance, and refer to the appropriate staff member as needed.
• Coordinate and schedule student appointments and meetings with faculty or colleagues on campus for department staff.
• Offer listening, understanding, and empathy for requests and situations that arise for anyone who contacts the office.

Data & Records Management

• Establish and maintain confidential files for students seen for disability resources support using online profiles through the scheduling program and database.
• Maintain currently held office files as needed.
• Use database for data entry and to schedule appointments for students, faculty, and staff as needed.

Administrative & Operational Support

• Prepare and review correspondence for meetings, programs, and reports for Disability Resources as needed.
• Make all office purchases with procurement card, reconcile money spent, monitor and replenish office inventory, and provide operating budget oversight as needed.
• Make travel arrangements and complete related paperwork, and assist with HR paperwork for staff, annually.
• Monitor the need and send Webex links for appointments daily.

Program & Service Coordination

• Facilitate coordination of note takers, accessible furniture, and other accommodations as needed.
• Coordinate student participation in the NYS Agency Based Voter Registration Program.

Functional and Supervisory Relationships

The AA1 position reports to the Director of Disability Resources, Suzanne Sprague and will support the Disability Office Staff; Associate Director, Learning Strategist, Technology Accessibility Coordinator, and Accessibility Associate as needed.

Required Qualifications

Appointment to this position could be a permanent competitive appointment or a permanent non-competitive appointment.

1. Permanent Competitive Appointment Options:
Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter via email. You must record your response via NY.gov and follow instructions in the canvass email.

Section 70.1 Transfer to Administrative Assistant 1, SG 11: Candidates must have one year of permanent competitive or 55b/c service in a title SG-09 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law AND completion of all mandatory and elective core coursework through the NYS CSEA Partnership website.

2. Non-Competitive Appointment Option: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

Non-competitive qualifications detailed for Trainee 1 (SG-8 $40,391), Trainee 2 (SG-10 $45,081), and full Administrative Assistant 1 (SG-11 $47,695), with experience requirements and substitutions.

Preferred Qualifications

Experience with individuals with disabilities

Knowledge, Skills & Abilities

• Exceptional detail orientation and organizational skills
• Demonstrated knowledge of MS Office including Word, PowerPoint, and Excel
• Demonstrated ability in learning new computer data system- AccessCortland
• Demonstrated ability to work independently and as part of a team
• Demonstrated ability to manage time effectively
• Effective oral and written communication skills
• Demonstrated interpersonal skills to work effectively with faculty, staff and students and their parents, including in emotional situations
• Demonstrated understanding of and sensitivity to a diverse student population
• Demonstrated ability to solve problems
• Demonstrated knowledge of standard office procedures
• Demonstrated ability to be flexible working with multiple tasks and needs of students and staff through the day

About the University

A top public university of approximately 6,600 students located in the geographic center of New York State, SUNY Cortland provides accessible, affordable education to students from across the U.S. body. One of 13 comprehensive universities in the State University of New York system, SUNY Cortland prides itself on its rigorous undergraduate and graduate programs in the liberal arts, sciences, education, and professional studies. For more than 150 years, SUNY Cortland has provided unmistakable value for students seeking a well-rounded academic, athletic, and social experience. The University ranks among the top campuses in the nation on Money magazine’s “Best Colleges for Your Money List,” fields a powerhouse Division III athletics program and boasts an impressive network of alumni making a difference in education, business, government, fitness, medicine and many other fields.

EEO Statement

The State University of New York at Cortland is an Affirmative Action/Equal Employment Opportunity/Americans with Disabilities Act (AA/ EEO / ADA ) employer. The university actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the university.

Job Close Date
12/29/2025

Posting Number
S25061

Review Start Date
12/30/2025

Open Until Filled
No

Quick Link for Direct Access to Posting
https://jobs.cortland.edu/postings/10815

Documents Needed to Apply
Required Documents:
1. Curriculum Vitae or Resume
2. Cover Letter