Administrative Assistant

Job Summary

The Administrative Assistant provides front-line reception and administrative support for the Arts and Sciences Advising and Academic Services office. This position serves as the first point of contact for students, ensuring high-quality customer service, accurate appointment coordination, and effective processing of student records.

Key Responsibilities

• Provide reception services and answer calls for the Advising and Career Services phone center.
• Schedule, manage, and check in students for academic advising, career advising, and peer resume review appointments.
• Notify advisors and peer career advisors of student arrivals and walk-ins.
• Respond to student inquiries, resolve issues, and make appropriate referrals.
• Process student forms and update records (add/drop courses, credit hour adjustments, section changes) in student information systems.
• Ensure timely scanning and maintenance of student records.
• Serve as liaison with university offices and support daily operations.
• Provide backup support for document scanning and indexing across advising and related offices.
• Perform additional duties as assigned.

Minimum Required Qualifications

• High school diploma or GED.
• Strong customer service, communication, and organizational skills.
• Proficiency with Microsoft Office (Word and Excel).
• Experience working with student information systems (e.g., SIS, degree audit tools, advising platforms).
• Knowledge of university policies, procedures, and deadlines.

Desired Qualifications

• Experience supporting college students in an academic or advising environment.
• Familiarity with Arts and Sciences curriculum and major requirements.
• Demonstrated ability to manage multiple tasks with accuracy and attention to detail.