Job Description

Serves as primary radio dispatcher for campus parking patrollers:

• Dispatch campus-wide parking complaints by radio or telephone to the appropriate personnel for resolution
• Maintain knowledge of all parking facilities and parking designations
• Address questions from parking patrollers related to their enforcement duties
• Coordinate the release of impounded vehicles with field personnel
• Facilitate resolutions for campus wide parking complaints

Provides back-end office support for enforcement:

• Maintain knowledge of UF rules and regulations pertaining to issuing of parking citations
• Distribute handwritten citation booklets for parking patrollers, UFPD and UF Health; manually enter handwritten citations returned after issuance and maintain these citations for records in accordance with UF guidelines
• Void citations as authorized by TAPS administrators and designated UFPD staff
• Support field and office staff in LPR management
• Maintain an accurate log of all radio transmissions and parking complaints

Researches customer accounts utilizing AIMS, DAVID, and other sources:

• Conduct appropriate research into customer accounts
• Use knowledge and research to determine whether vehicles should be impounded
• Contact the responsible party by telephone or email for any vehicle required to be relocated for various reasons

Responsible for impounds carried out by TAPS:

• Conduct the research
• Confirm the boot/tow has been executed
• Complete the process by entering the appropriate information into the system and notifying the customer via best available method

Liaise between enforcement and customer service:

• Responsible for keeping customer service representatives informed about upcoming parking events, lifts, or special situations to ensure all parties have the necessary operational knowledge throughout the day

Equipment maintenance:

• Assist the parking patrol supervisor in ensuring that all equipment is operational and properly maintained

Additional duties as assigned:

• Develop reports, handle special assignments and other related duties as assigned
• Provide backup and assistance to Event Coordinator as needed

Valid Florida driver's license is Required

NORMAL WORK SCHEDULE: Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m