Job Description
Overview
The Office of Central Advising at Auburn University at Montgomery
is accepting applications for an Administrative Associate. The
Administrative Associate plays an important role in fulfilling
Central Advising’s mission by ensuring the front office operates
efficiently and effectively. Key responsibilities include
scheduling appointments, managing phone and email communications,
and maintaining accurate records.
Additionally, this position involves coordinating advising events,
executing purchasing and reconciliation processes, interfacing with
other campus offices to promote student success, and assisting the
Director and Associate Director with various administrative tasks.
This position reports to the Director of Central Advising.
Auburn University at Montgomery reserves the right once
interviewing has begun to stop accepting applications.
For full consideration upload a cover letter, resume, and a list
of at least three professional references.
Responsibilities
Front-office Operations (80%)
- Foster a welcoming atmosphere through excellent customer
service, ambiance, and positive interactions.
Oversee daily front-office operations, including processing
student forms, opening and closing the office, and maintaining
accurate student records.
Supervise the waiting room and manage scheduling for walk-in
and scheduling advising appointments to ensure efficient
service.
Monitor and direct phone calls and email inquiries to the
appropriate advisors and departments.
Coordinate office supply inventory and manage purchase orders
as needed.
Initiate and track maintenance requests using the Track-It
system.
Coordinate Central Advising events, such as workshops,
registration fairs, and information sessions. This includes
promoting events with the Marketing team and managing room
reservations with Conference Services.
Collect and maintain accurate fiscal and statistical records;
assist with report preparation and data entry.
Prepare, proofread, and/or draft correspondence for supervisory
staff.
Enrollment & Retention Support (20%)
- Assist with inquiries sent to advisinghelp@aum.edu
andcentraladvising@aum.edu, following up to ensure timely
resolutions.
- Support enrollment and retention initiatives, including call
campaigns and proactive outreach to recently admitted and
continuing students, and track student responses.
- Act as a liaison between students, advisors, and other
departments to facilitate efficient support.
Qualifications
Minimum Qualifications
High school diploma and two (2) years clerical/administrative
experience. Relevant education may be substituted for experience
requirement.
Preferred Qualifications
Bachelor’s Degree and experience working in higher education or
academic supportservices office.
Minimum Knowledge, Skills and Abilities
- Ability to learn applicable University practices and
procedures
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint,
Outlook)
- Strong organizational skills
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Ability to learn university software (Banner, Argos,
Advisortrac,
CRM Advise,Tigerbuy, etc.).
- Ability to multitask and prioritize in a fast-paced
environment.
- Ability to interact effectively with a diverse student and
staff population.
- Ability to review materials and identify discrepancies or
mistakes
- Ability to handle confidential information with discretion and
professionalism.
- Ability to troubleshoot daily office issues independently.
Why Work at AUM?
Located in Alabama’s vibrant state capital, Auburn University at
Montgomery is a fast-growing university on the rise. Don’t just
take our word for it: The Princeton Review rates us as one of the
best colleges in the Southeast, while U.S. News & World Report
recently ranked us No. 22 among regional universities in the South
for the quality of undergraduate teaching and 38th among all public
institutions in the region.
Equal Opportunity Compliance Statement
AUBURN UNIVERSITY AT MONTGOMERY IS AN AFFIRMATIVE ACTION/EQUAL
OPPORTUNITY EMPLOYER. It is our policy to provide equal employment
and education opportunities for all individuals without regard to
race, color, national origin, religion, sex, sexual orientation,
gender identity, gender expression, pregnancy, age, disability,
protected veteran status, genetic information, or any other
classification protected by applicable law. The Office of Human
Resources/ Affirmative Action/Equal Employment Opportunity (AA/EEO)
strives to ensure an inclusive and equitable working, living, and
learning environment for members of the AUM community.
Posted Date
10/15/2026
